Restoration Crew Chief — Lead Restoration & Quality Control

SERVPRO of Framingham; Hopkinton (MA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive compensation

401(k)

401(k) matching

Paid time off

Career progression

Professional development

Job summary

SERVPRO of Framingham is seeking a Restoration Supervisor to coordinate and monitor production on restoration projects in the Framingham area. You will oversee crews, ensure safety, and maintain quality control while delivering excellent customer service.

Requirements include 1 year of experience in cleaning, restoration, or construction, a valid driver’s license, and a high school diploma. IICRC certification is a plus but not required; include ability to lift heavy loads and work in varying

Qualifications

• At least 1 year of experience in cleaning, restoration, or construction.
• High school diploma or GED (preferred).
• IICRC certification is a plus, not required.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues
• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Skills

Supervision

Safety awareness

Customer service

Physical stamina

Education

High school diploma / GED

IICRC certification (preferred)

Job description

SERVPRO of Framingham is seeking a Restoration Supervisor to coordinate and monitor production on restoration projects in the Framingham area. You will oversee crews, ensure safety, and maintain quality control while delivering excellent customer service.

Requirements include 1 year of experience in cleaning, restoration, or construction, a valid driver’s license, and a high school diploma. IICRC certification is a plus but not required; include ability to lift heavy loads and work in varying