Restoration Project Manager - Lead Crews & Deliver Projects

SERVPRO of Framingham; Hopkinton (MA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Paid time off

First-class compensation

Career progression

Professional development

Job summary

SERVPRO of Framingham is seeking a Restoration Project Manager to oversee all aspects of restoration projects and crews, driving operational excellence on the front line.

The role requires a valid driver’s license, 1+ year of supervisory experience, and 3+ years in the industry. Certification such as IICRC is a plus, with opportunities for professional development and career progression.

Qualifications

• Valid driver’s license.
• High school diploma/GED; Associate degree or Bachelor’s degree preferred.
• At least 1 year of management and/or supervisory experience.
• At least 3 years of industry experience.
• IICRC certification a preferred.

Responsibilities

• Oversee all aspects of assigned restoration projects and assigned restoration crews.
• Prepare scopes of work and estimates utilizing computer hardware and proprietary software.
• Negotiate customer and/or client approval of project scope and estimate.
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors.
• Review job site documentation to support the services provided and ensure proper client requirements and billing process.
• Maintain written communication with customers, teammates, vendors, and insurance representatives.
• Manage production expenses including equipment, vehicles, and other material assets.
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Provide priority response to potential customers.
• Participate in recruiting, hiring, and training restoration teammates.

Education

High school diploma/GED

Associate degree

Bachelor’s degree

Job description

SERVPRO of Framingham is seeking a Restoration Project Manager to oversee all aspects of restoration projects and crews, driving operational excellence on the front line.

The role requires a valid driver’s license, 1+ year of supervisory experience, and 3+ years in the industry. Certification such as IICRC is a plus, with opportunities for professional development and career progression.