Restoration Crew Chief

SERVPRO of Framingham; Hopkinton (MA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive compensation

401(k)

401(k) matching

Paid time off

Career progression

Professional development

Job summary

SERVPRO of Framingham is seeking a Restoration Supervisor to coordinate and monitor production on restoration projects in the Framingham area. You will oversee crews, ensure safety, and maintain quality control while delivering excellent customer service.

Requirements include 1 year of experience in cleaning, restoration, or construction, a valid driver’s license, and a high school diploma. IICRC certification is a plus but not required; include ability to lift heavy loads and work in varying

Qualifications

• At least 1 year of experience in cleaning, restoration, or construction.
• High school diploma or GED (preferred).
• IICRC certification is a plus, not required.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues
• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Skills

Supervision

Safety awareness

Customer service

Physical stamina

Education

High school diploma / GED

IICRC certification (preferred)

Job description

Benefits Servpro Framingham, Newton/Wellesley, Norwood, West Roxbury/ Foxborough, Natick/Milford offers:

• Competitive compensation

Benefits: Servpro Framingham, Newton/Wellesley, Norwood, West Roxbury/ Foxborough, Natick/Milford offers:

• 401(k)
• 401(k) matching
• Paid time off

Benefits Servpro Framingham, Newton/Wellesley, Norwood, West Roxbury/ Foxborough, Natick/Milford offers:

• Competitive compensation
• Career progression
• Professional development

And more! As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities:

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Valid driver’s license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Ability to successfully complete a background check subject to applicable law

All SERVPRO® Franchise is Independently Owned and Operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.