Restaurant Tech Ops Lead - POS & Network Reliability

Pei Wei Asian Diner, LLC; Irving (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Pei Wei Asian Diner, LLC is seeking a hands-on Restaurant Technology Administrator to be the in-store technology expert for Pei Wei, Pei Wei Express, Pick Up Stix, and Leeann Chin brands. You will own NCR Aloha POS configurations, manage restaurant internet circuits, Meraki firewalls, and Cradlepoint backup, while coordinating with vendors and internal teams to keep store systems running.

This role thrives in a fast-paced, high-change environment, requiring practical problem-solving and

Qualifications

• 5+ years of experience with restaurant technologies.
• 3+ years of in-depth NCR Aloha POS experience (CFC, KDS, online ordering OLO & AOO, loyalty Punchh & Clutch).
• 4+ years of POS administration in restaurants.
• Experience managing restaurant internet circuits, Meraki networks, and Cradlepoint cellular backup.
• Proven ability to execute deployments and upgrades without formal project frameworks.
• Excellent communication and problem-solving skills.

Responsibilities

• Serve as administrator for NCR Aloha POS, including configurations, hierarchies, and 3rd party integrations.
• Manage and support restaurant internet circuits, Meraki firewalls, and Cradlepoint failover solutions.
• Deploy configuration changes and software updates quickly and accurately.
• Troubleshoot urgent technology issues across POS, network, and digital platforms.
• Support and maintain POS databases, digital ordering, and loyalty systems.
• Lead the technical side of new restaurant openings, ensuring readiness of all tech systems.
• Partner with vendors and internal stakeholders to prioritize urgent fixes and enhancements.
• QA, pilot testing, and support for new technologies.
• Document support requests and resolutions for knowledge sharing.
• Suggest lightweight process improvements to increase stability and efficiency.
• Multi-task in a fast-changing environment.

Skills

POS administration

NCR Aloha POS

Restaurant tech

Communication

Vendor coordination

Education

Bachelor's or Associate's degree in IT/CS

Job description

Pei Wei Asian Diner, LLC is seeking a hands-on Restaurant Technology Administrator to be the in-store technology expert for Pei Wei, Pei Wei Express, Pick Up Stix, and Leeann Chin brands. You will own NCR Aloha POS configurations, manage restaurant internet circuits, Meraki firewalls, and Cradlepoint backup, while coordinating with vendors and internal teams to keep store systems running.

This role thrives in a fast-paced, high-change environment, requiring practical problem-solving and