Restaurant Operations & Guest Experience Lead

Pei Wei Asian Diner, LLC; Tucson (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Pei Wei Asian Diner, LLC is seeking an Assistant Manager to support the General Manager in daily restaurant operations across front-of-house and back-of-house. You will lead Shift Leaders, coach team members, and ensure standards, compliance, and guest satisfaction.

You will be responsible for opening, closing, scheduling, inventory checks, and maintaining food safety and financial performance while developing future leaders in a fast-paced environment.

Qualifications

• External candidates: Minimum of 2 years of restaurant management experience preferred.
• Internal candidates: Minimum of 1 year of Pei Wei management experience or 6 months of Pei Wei management experience combined with 1 year of prior restaurant management experience.
• High School Diploma, GED, or equivalent preferred.
• Food Handler and Manager certifications as required by applicable laws and company standards.

Responsibilities

• Oversee daily restaurant operations to ensure efficient execution of front-of-house and back-of-house activities.
• Lead, direct, coach, and support Shift Leaders and team members during all operating hours.
• Ensure all operational standards, procedures, and company expectations are consistently executed.
• Delegate responsibilities, monitor performance, and hold team members accountable for results.
• Assume responsibility for restaurant operations when the General Manager is not present.
• Support restaurant readiness through opening, shift change, and closing procedures.
• Champion a culture of hospitality and exceptional guest service.
• Resolve guest concerns professionally and effectively while protecting the brand reputation.
• Monitor service quality and implement improvements to enhance the guest experience.

Skills

Leadership

Communication

Team-building

Guest Service

Decision Making

Problem Solving

Education

High School Diploma or GED

Tools

POS systems

Job description

Pei Wei Asian Diner, LLC is seeking an Assistant Manager to support the General Manager in daily restaurant operations across front-of-house and back-of-house. You will lead Shift Leaders, coach team members, and ensure standards, compliance, and guest satisfaction.

You will be responsible for opening, closing, scheduling, inventory checks, and maintaining food safety and financial performance while developing future leaders in a fast-paced environment.