Restaurant Systems & Ops Lead

Level99; Natick (MA); Hybrid; USD 90,000 - 105,000; Full time

Job summary

Level99 in Natick, MA is seeking a Systems Operations Manager to own the technology that keeps our venues running smoothly. In this hybrid role, you'll be the go-to expert for our POS, inventory, and reporting systems — including Toast and xtraCHEF — ensuring every location operates accurately and efficiently.

You'll partner with Operations, Finance, F&B, and IT to solve problems in real time, roll out new tools, and lead technology setup for new venue openings.

Qualifications

• 5+ years in restaurant systems or hospitality tech.
• Hands-on Toast POS hardware setup and multi-location management.
• Experience integrating Toast with third-party systems (accounting, delivery, loyalty).
• Ability to manage complex, multi-unit environments and priorities.

Responsibilities

• Manage POS, inventory, and reporting systems across all locations.
• Serve as go-to contact for restaurant system support via Jira.
• Own inventory, recipe, costing systems and xtraCHEF maintenance.
• Build training materials and roll out new systems and upgrades.
• Deliver weekly performance reports and finance scorecards.
• Manage vendor relationships and technology budgets.
• Lead technology roadmapping with Finance, Ops, F&B, IT.
• Own tech setup for new venue openings from planning to go-live.

Skills

5+ years restaurant systems

Toast POS

Toast Web

xtraCHEF integrations

multi-location management

Tools

Jira

Toast hardware setup

xtraCHEF platform

Job description

Level99 in Natick, MA is seeking a Systems Operations Manager to own the technology that keeps our venues running smoothly. In this hybrid role, you'll be the go-to expert for our POS, inventory, and reporting systems — including Toast and xtraCHEF — ensuring every location operates accurately and efficiently.

You'll partner with Operations, Finance, F&B, and IT to solve problems in real time, roll out new tools, and lead technology setup for new venue openings.