Restaurant Tech Client Success Advocate

Popmenu; United States; Remote; USD 56,000 - 75,000; Full time

Job summary

Popmenu is seeking a Client Success Specialist in the United States to engage restaurant clients through proactive outreach, drive feature adoption, and demonstrate the platform’s value. You’ll work to ensure clients understand why features matter and push for deeper engagement with Popmenu’s tools.

In this role you’ll collaborate with onboarding, support, and success teams to ensure a seamless client journey, track adoption milestones, and help clients own their success with Popmenu.

Qualifications

• 1–2 years in a customer-facing role — ideally in SaaS, hospitality tech, or a call-heavy environment.
• Comfortable on the phone and energized by helping people take action.
• Ability to communicate value clearly and persuasively.
• A service mindset with curiosity to dig into client goals and challenges.
• Familiarity with restaurant operations is a plus.
• Experience with tools like Salesforce or Gainsight is a bonus.

Responsibilities

• Client Outreach and Cold Calling
• Conduct proactive outbound calls to assigned client segments (including cold outreach to low-engagement clients).
• Position feature usage and upgrades in the context of the client’s business goals.
• Spark curiosity and drive action — help clients “see what they’re missing.”
• Drive Value and Adoption
• Explain the benefits of core and add-on features in plain language that resonates with restaurant operators.
• Track adoption milestones and follow up to celebrate wins or remove blockers.
• Support small business owners in taking ownership of their success with Popmenu.
• Support and Triage
• Answer basic account questions related to billing, login, permissions, or feature functionality.
• Flag technical issues or complex concerns to the appropriate internal team.
• Document interactions and outcomes in CRM tools with attention to detail.
• Internal Collaboration
• Partner with onboarding, support, and success teams to ensure a seamless client journey.
• Share insights and trends that inform product, marketing, and retention efforts.

Skills

Customer-facing experience

Phone skills

Value communication

Service mindset

Restaurant operations knowledge

Salesforce or Gainsight

Tools

Salesforce

Gainsight

Job description

Popmenu is seeking a Client Success Specialist in the United States to engage restaurant clients through proactive outreach, drive feature adoption, and demonstrate the platform’s value. You’ll work to ensure clients understand why features matter and push for deeper engagement with Popmenu’s tools.

In this role you’ll collaborate with onboarding, support, and success teams to ensure a seamless client journey, track adoption milestones, and help clients own their success with Popmenu.