Launch & Client Success Operations Specialist

Staffing; South Carolina; On-site; USD 65,000 - 90,000; Full time

Job summary

Staffing is seeking a Customer Launch Specialist for our Meal Manager program in South Carolina. The role focuses on onboarding new customers, resolving onboarding pain points, and ensuring a smooth onsite experience.

You will act as the client liaison, ensuring quality and performance standards are met across deployments. This position requires daily travel within the assigned city, strong communication skills, and the ability to gather feedback to inform product and service improvements.

Qualifications

• Experience launching customers on a product or platform.
• Ability to manage client expectations and drive onboarding success.
• Strong communication with clients and internal teams to resolve issues.

Responsibilities

• Be a customer launch specialist: Launch new customers on the product, resolve pain points, and ensure great onsite experience
• Be a representative: manage quality and performance for clients
• Have strong communication: field feedback from clients, identify issues, and clearly communicate them to the relevant contact

Skills

Customer launch

Account management

Client communication

Problem solving

Job description

Job Description

Job Description

Note: Travel: Required within the assigned city on a daily basis.
Key Responsibilities: Join us in leading the market operations for *** Meal Manager, the fastest-growing way for companies to feed their teams in the office. Our vision is to make a great team lunch something employees actually look forward to. We take the work out of group meals: companies set the budget, restaurants, and schedule; employees pick exactly what they want from top local and national spots; and meals arrive together, on time, and individually labeled. By partnering with vetted restaurants and automating the entire experience, we're redefining workplace meals. As one of *** for Business's fastest growing products, this role offers the chance to shape how the world's teams eat together every day.

In this role, you wil

• Be a customer launch specialist: Launch new customers on the product, resolve pain points, and ensure great onsite experience
• Be a *** representative: manage quality and performance for clients
• Have strong communication: field feedback from clients, identify issues, and clearly communicate them to the relevant contact