Restaurant Client Success Lead — Growth & Operations

KitchenSync, Inc.; West Hollywood (CA); On-site; USD 75,000 - 110,000; Full time

Job summary

KitchenSync, Inc. is seeking a Client Success Advisor who will build trusted relationships with restaurant operators, understand their businesses, and ensure KitchenSync delivers real value—not just reports.

This is a hands-on role. You’ll work directly with clients to understand questions and priorities, help them make sense of their financials, surface issues and opportunities, and coordinate with our internal teams to get things done.

Qualifications

• 5+ years of experience in multi-unit restaurants, hospitality, or operations-heavy businesses.
• Exceptional written and verbal communication.
• Strong judgment and the confidence to make progress with incomplete information.
• A track record of owning complex work across multiple people and functions.
• Strong communication skills and the ability to lead high-level client conversations.

Responsibilities

• Drive client value and adoption by ensuring clients get the most out of KitchenSync’s platform, data, and services.
• Serve as the trusted advisor to restaurant owners, operators, general managers, and finance stakeholders.
• Lead and develop the Client Success team by setting clear KPIs and goals, establishing a high bar for client service, and holding the team accountable for delivering results.
• Own the client experience and advocate for the client, taking problems from identification through resolution and ensuring internal teams are engaged.
• Lead high-value client conversations to understand goals, uncover obstacles and opportunities, develop solutions, and test new approaches.
• Create alignment across KitchenSync by translating client needs into clear priorities and ensuring internal teams understand what matters most.
• Drive retention, loyalty, and expansion by proactively identifying opportunities to deepen client relationships and increase the value KitchenSync provides.

Skills

Client success

Relationship management

Cross-functional collaboration

Communication

Hospitality knowledge

Job description

KitchenSync, Inc. is seeking a Client Success Advisor who will build trusted relationships with restaurant operators, understand their businesses, and ensure KitchenSync delivers real value—not just reports.

This is a hands-on role. You’ll work directly with clients to understand questions and priorities, help them make sense of their financials, surface issues and opportunities, and coordinate with our internal teams to get things done.