Onsite Solutions Consultant

Popmenu; Atlanta (GA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401K benefits

Company equity options

Wagmo Wellness Plan for pets

Visible growth and development opportunities

Job summary

A leading restaurant technology company is seeking an experienced Onsite Solutions Consultant in Atlanta, GA. This hybrid role involves managing the full client lifecycle from implementation to ongoing support. Responsibilities include driving client success, providing onsite consulting, and maximizing platform utilization through tailored strategies. Strong relationship-building skills are essential to ensure high client satisfaction and retention. The position offers opportunities for personal growth in a dynamic startup environment with competitive benefits.

Qualifications

• Experience in client success management and growth.
• Ability to engage clients and reduce churn.
• Strong communication skills to build relationships.

Responsibilities

• Drive adoption of tools focusing on outcomes.
• Own client health and retention.
• Deliver onboarding and ongoing consulting.

Skills

Client success management

Strategic consulting

Strong communication

ROI analysis

Onsite training

Job description

Overview

Popmenu is redefining how restaurants engage with technology — from powerful marketing tools to integrated online ordering and front-of-house automation. As we build deeper, more strategic partnerships with our clients, we’re rethinking how we support them from day one through long-term growth. We’re hiring an Onsite Solutions Consultant to own the full client lifecycle — from implementation to ongoing success, retention, and expansion. This hybrid role combines hands-on implementation, strategic account management, and in-person consulting for our local market. You’ll be the client’s primary partner from kickoff onward, ensuring alignment, adoption, and measurable business impact. As the face of Popmenu in the field, you’ll play a critical role in strengthening relationships, improving platform performance, and turning clients into long-term advocates.

Responsibilities

• Client Success Management & Growth — Drive adoption of Popmenu tools with a focus on tangible outcomes: increased orders, revenue, and guest engagement
• Serve as the long-term strategic partner for a portfolio of 100+ clients post-onboarding
• Own client health, retention, renewals, and expansion opportunities
• Lead regular check-ins and business reviews tailored to client size and maturity
• Translate performance insights and ROI data into clear recommendations and action plans
• Build multi-threaded relationships with client stakeholders to strengthen retention and reduce churn

• Onsite Consulting & Enablement (Local Market) — Spend up to four days per week onsite with existing Popmenu clients in the local North Georgia / Atlanta market
• Partner with Growth and Client Experience teams to schedule and execute high-impact onsite visits
• Deliver in-person training, troubleshooting, and optimization to maximize client success
• Act as Popmenu's on-the-ground expert, resolving issues in real time and strengthening trust
• Identify upsell opportunities and proactively address churn risks during onsite engagements

• Primary onsite focus areas — Offer creation and management
• Follower importing
• Email and text campaign execution
• Menu photography and visual optimization
• POS integration and troubleshooting
• ROI data sharing and interpretation
• End-to-end platform training and best practices

• Requirements — What You Will be Responsible For:
• Reducing churn and increasing expansion driven by onsite engagement
• High-volume, effective outreach across large client portfolios
• View you as a trusted advisor, not just a point of contact
• Strong net retention and clear client growth stories
• High adoption of platform features by day 90

Benefits

• Genuine Core Values: We asked our employees what’s most important to them in the workplace and sculpted our 4 core values to represent our company culture. Peers recognize each other quarterly for exemplifying our values with "Super Booms"
• Giving Back: In addition to our larger partners such as the Giving Kitchen, our culture champions (the "Super Boom" winners) pick a cause they are passionate about, and we donate in their name
• Visible Growth and Development: There is no way to avoid personal growth in a start-up — we keep innovating and our team members keep growing
• Company Ownership: Every team member receives meaningful company equity options because we recognize that every role is important for our success
• Benefits for the Whole Family: Medical, dental, vision, 401K benefits, plus Wagmo Wellness Plan for pets