Restaurant POS Success Manager | Onboarding & Growth

Confidential; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation package

Medical, Dental, Vision, Life, STD, &;

Job summary

Confidential is seeking a tech-savvy Customer Success Manager to onboard clients and provide post-implementation support. You will be the first point of contact, building strong partnerships through calls, emails, and on-site visits.

Up to 40% travel after training and the role is limited to the Dallas/Plano area. You will lead discovery sessions, ensure successful rollout of our POS solutions in restaurants, and train staff pre- and post go-live.

Qualifications

• At least 1 year of experience as an Operations / Success Manager in a restaurant/POS company.
• People oriented with strong communication and relationship-building abilities.
• High EQ; patient, composed, attentive listener.
• Basic to mid-level knowledge of networks, WiFi, cloud tech, iOS and Windows.
• Sales and/or Account Management experience is a plus.
• Project management experience is a plus.
• MS Office skills (Excel, PowerPoint, Word).
• Strong analytical and troubleshooting abilities.

Responsibilities

• Maintain a customer-first attitude and build strong relationships in day-to-day interactions.
• Understand customer needs and deliver optimal outcomes with company solutions.
• Lead successful rollout of POS solutions in restaurants.
• Conduct Discovery Sessions to map requirements to platform offerings.
• Own project plan from start to finish and delegate tasks to Success Managers.
• Plan and execute training sessions pre and post Go Live.
• Establish trusted advisor relationships via email, phone, and on-site visits.
• Coordinate hardware/software staging with third parties.
• Leverage restaurant/service industry experience to provide consultative value.

Skills

People skills

Customer relationship management

Emotional intelligence

Technical literacy

Account management

Project management

MS Office

Analytical thinking

Communication

Tools

MS Office

Job description

Confidential is seeking a tech-savvy Customer Success Manager to onboard clients and provide post-implementation support. You will be the first point of contact, building strong partnerships through calls, emails, and on-site visits.

Up to 40% travel after training and the role is limited to the Dallas/Plano area. You will lead discovery sessions, ensure successful rollout of our POS solutions in restaurants, and train staff pre- and post go-live.