Restaurant Team Leader — Guest Experience & Operations

McAlister's Deli; Petal (MS); On-site; USD 17,000 - 22,000; Full time

Job summary

McAlister's Deli is seeking a Team Leader for an on-site role in Petal, Mississippi. The position supports daily restaurant operations and directs shift activity in the absence of the General Manager or Assistant Manager, ensuring top-notch food quality, service, cleanliness, safety, and sanitation.

The Team Leader handles team member issues, guest feedback, and supplier interactions as needed, while helping to manage labor costs and ensuring standard operating procedures are followed.

Qualifications

• Supervise shifts and manage daily labor controls.
• Address guest comments and complaints.
• Ensure adherence to company policies and procedures.

Responsibilities

• Provide supervision during assigned shifts.
• Offer a positive experience for team members and guests.
• Oversee FOH and BOH shift responsibilities to control labor costs.
• Monitor service speed to ensure guest satisfaction.
• Assist with guest comments and complaints.
• Supervise daily shifts to maintain standards of quality and cleanliness.
• Assist in training new hires and current staff on procedures.
• Enforce uniform policy and standards.
• Ensure proper cash handling procedures are followed.
• Open and close the restaurant in the absence of upper management.
• All other duties as assigned by management.

Skills

Leadership

Customer service

Cash handling

Team supervision

Education

High School Diploma or equivalent

Job description

McAlister's Deli is seeking a Team Leader for an on-site role in Petal, Mississippi. The position supports daily restaurant operations and directs shift activity in the absence of the General Manager or Assistant Manager, ensuring top-notch food quality, service, cleanliness, safety, and sanitation.

The Team Leader handles team member issues, guest feedback, and supplier interactions as needed, while helping to manage labor costs and ensuring standard operating procedures are followed.