Shift Leader | Guest Experience & Operations Coach

McAlister's Deli; Mount Vernon (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Employee discount

Flexible schedule

Paid time off

Job summary

McAlister's Deli in Mt. Vernon is seeking a Shift Leader to help run daily operations and serve guests with a positive experience. This hourly role supports supervision, training, and guest satisfaction while ensuring food quality and safety standards are met.

The Shift Leader will assist in directing operations in the absence of the General Manager and/or Assistant Manager, manage shift responsibilities, and open/close the restaurant as needed to maintain high standards.

Qualifications

• Supervision during assigned shifts.
• Maintains standards of food quality, service, cleanliness, safety and sanitation.
• Assists in ongoing training of team members.
• Ensures proper cash handling procedures are followed.
• Opens and closes the restaurant in the absence of upper management.
• Assists with guest comments and complaints.

Responsibilities

• Provide supervision during shifts and ensure guest satisfaction.
• Assist in directing operations when GM/ASM unavailable.
• Monitor labor and costs as assigned by management.
• Support food quality, safety and cleanliness standards.
• Handle guest comments and resolve issues promptly.

Skills

Supervision

Guest service

Cash handling

Team training

Education

High School Diploma or equivalent

Job description

McAlister's Deli in Mt. Vernon is seeking a Shift Leader to help run daily operations and serve guests with a positive experience. This hourly role supports supervision, training, and guest satisfaction while ensuring food quality and safety standards are met.

The Shift Leader will assist in directing operations in the absence of the General Manager and/or Assistant Manager, manage shift responsibilities, and open/close the restaurant as needed to maintain high standards.