Restaurant Team Leader — Guest Experience & Operations

McAlister's Deli; Poplar Bluff (MO); On-site; USD 17,000 - 22,000; Part time

Job summary

McAlister's Deli in Missouri is seeking a Team Leader to support daily restaurant operations and step in for the General Manager or Assistant Manager when needed. You will supervise shifts, ensure food quality, cleanliness, safety, and provide a positive guest experience.

You will also train staff, manage labor costs, handle guest feedback, and assist with opening/closing duties in the absence of upper management. This is an hourly position at franchised locations.

Qualifications

• Supervise assigned shifts and maintain standards.
• Ensure food quality, service, cleanliness and safety.
• Handle guest comments and complaints.
• Train team members and new hires.
• Assist in opening/closing in absence of upper management.
• Balance FOH and BOH duties to control labor costs.

Responsibilities

• Provide supervision during assigned shifts.
• Maintain positive guest experience and atmosphere.
• Balance FOH and BOH shifts to help manage daily labor costs.
• Monitor speed of service to ensure a positive guest experience.
• Assist with guest comments and complaints.
• Supervise daily shifts to ensure company standards, product quality, and cleanliness.
• Assist in training of team members including new hires.
• Encourage adherence to uniform policy and standards.
• Ensure proper cash handling procedures are followed.
• Open and close the restaurant in the absence of upper management.

Skills

Supervision

Guest experience

Labor management

Food quality

Safety & sanitation

Training

Cash handling

Education

High School Diploma or equivalent

Tools

Cash handling

Job description

McAlister's Deli in Missouri is seeking a Team Leader to support daily restaurant operations and step in for the General Manager or Assistant Manager when needed. You will supervise shifts, ensure food quality, cleanliness, safety, and provide a positive guest experience.

You will also train staff, manage labor costs, handle guest feedback, and assist with opening/closing duties in the absence of upper management. This is an hourly position at franchised locations.