Shift Leader: Lead Operations & Guest Experience

Southern Rock Restaurants; Cold Spring (KY); On-site; USD 18,000 - 25,000; Full time

Job summary

McAlister's Deli Cold Spring is seeking a Shift Leader to supervise daily operations, coach and train team members, and ensure an exceptional guest experience in a clean, safe environment. You will work across front-of-house and kitchen roles and oversee full or partial shifts, including opening and closing duties.

Responsibilities include monitoring labor metrics, inventory, food quality, sanitation, and handling guest issues with professionalism.

Qualifications

• Team player who works well with others.
• Positive energy with a strong desire to learn and grow.
• Strong communication skills.

Responsibilities

• Lead, monitor, coach and train team members to ensure operational execution.
• Adheres to scheduled and projected labor metrics while monitoring sales during shifts.
• Ensures cleaning duties and sanitation standards are followed.
• Proficient in all restaurant positions and work hands-on with team members in each area.
• Open and close restaurant, manage readiness checklists and cash handling duties.
• Handle guest issues or conflicts and report to General Manager.

Skills

Team player

Desire to learn

Communication skills

Job description

McAlister's Deli Cold Spring is seeking a Shift Leader to supervise daily operations, coach and train team members, and ensure an exceptional guest experience in a clean, safe environment. You will work across front-of-house and kitchen roles and oversee full or partial shifts, including opening and closing duties.

Responsibilities include monitoring labor metrics, inventory, food quality, sanitation, and handling guest issues with professionalism.