Restaurant Team Leader: Guest Experience Coach

Jack in the Box; Mineral Wells (MS); On-site; USD 25,000 - 42,000; Full time

Job summary

Feast Foods, LLC dba Jack in the Box in Mississippi seeks a first-line operations supervisor to train and lead team members in delivering exceptional guest experiences, quality food, and adherence to restaurant standards.

You will coach staff on guest expectations, maintain cleanliness, drive fast and accurate service, and ensure compliance with food safety and cash handling policies. Strong leadership and communication are essential.

Qualifications

• Experience: 6 consecutive months JIB experience and 100% certified in all workstations for internal promotes, or 1-year supervisory experience in a restaurant or retail customer service environment.
• Must be at least 18 years old; must complete Team Leader training classes; ServSafe certification may be required in some states.
• Requires ability to speak, read, and write effectively in English; basic math; ability to work with diverse groups; strong organizational and planning skills.

Responsibilities

• Supervises and trains team members on workstation operations.
• Ensures all activities comply with JIB procedures, systems, standards, food safety, security, and cash handling requirements.
• Delivers exceptional guest service by training staff and maintaining visibility with guests; handles concerns professionally.
• On-boarding and training of new hires; provides feedback and recognizes employees.

Skills

Interpersonal skills

Team leadership

English language

Basic math

Computer literacy

Job description

Feast Foods, LLC dba Jack in the Box in Mississippi seeks a first-line operations supervisor to train and lead team members in delivering exceptional guest experiences, quality food, and adherence to restaurant standards.

You will coach staff on guest expectations, maintain cleanliness, drive fast and accurate service, and ensure compliance with food safety and cash handling policies. Strong leadership and communication are essential.