Restaurant Team Leader: Guest Experience

J009014 JIB Central Coast Restaurants Inc; Monterey (CA); On-site; USD 32,000 - 36,000; Full time

Job summary

Jack in the Box restaurant in Monterey, CA seeks a Team Leader to supervise and train team members, ensuring exceptional guest experiences and adherence to company standards. You will coach staff on hospitality, food quality, and service speed while maintaining a clean, safe environment.

The role emphasizes on-the-job leadership, morning to evening shifts, and collaboration with team members to resolve guest concerns and improve operations.

Qualifications

• Experience – 6 consecutive months JIB experience and 100% certified in all workstations or 1 year supervisory experience.

Responsibilities

• Train and coach team members to meet guest expectations.
• Lead and supervise front-of-house and back-of-house activities during shifts.
• Ensure order accuracy, quick service, and high food quality.
• Uphold cleanliness, safety, and labor compliance.
• Assist guests with orders and payment during peak times.

Skills

Team leadership

Customer service

Training & coaching

Guest focus

Problem solving

Tools

POS system

Job description

Jack in the Box restaurant in Monterey, CA seeks a Team Leader to supervise and train team members, ensuring exceptional guest experiences and adherence to company standards. You will coach staff on hospitality, food quality, and service speed while maintaining a clean, safe environment.

The role emphasizes on-the-job leadership, morning to evening shifts, and collaboration with team members to resolve guest concerns and improve operations.