Restaurant Team Leader - Delight Customers & Grow Sales

Wendy's Company; Smyrna (GA); On-site; USD 42,000 - 52,000; Full time

Job summary

Wendy's Company in Smyrna, GA is seeking a Restaurant Assistant Manager to support a service culture that delights customers and drives sales. You will train teams, lead effective huddles, and coach managers to meet quality, service and cleanliness standards.

You will collaborate with Restaurant Management to optimize labor scheduling, improve OSAT scores, and execute promotions. Strong customer focus and leadership are essential for daily operations and safety compliance.

Qualifications

• High School Diploma or GED required; preferred.
• Three years of restaurant management experience (preferred).
• Must maintain ServSafe certification.
• Ability to learn Wendy’s systems (WeLearn, HMS) and employee development programs.

Responsibilities

• Train, monitor and reinforce food safety procedures according to company policies and health regulations.
• Coach and retrain managers; take corrective actions with GM or DM support.
• Lead team huddles, manager meetings, and communication to support superior customer service.
• Develop and communicate with crew and Team Trainers through team huddles and meetings.
• Drive selling culture through OSAT, incentives, and sales initiatives; monitor and improve average ticket.
• Maximize store sales relative to operating plan; analyze performance and adjust strategies.
• Plan and execute labor scheduling to ensure proper coverage; manage labor variances.
• Collaborate with other managers to set the Daily Operations Plan (DOP) and improve customer experience.
• Address customer feedback and VOC issues with timely corrective action.
• Oversee new product rollouts and procedures; ensure brand protection and policy compliance.

Skills

Customer Service

Leadership

Time Management

Food Service Operations

Team Building

Written Communication

Education

High School Diploma or GED

Job description

Wendy's Company in Smyrna, GA is seeking a Restaurant Assistant Manager to support a service culture that delights customers and drives sales. You will train teams, lead effective huddles, and coach managers to meet quality, service and cleanliness standards.

You will collaborate with Restaurant Management to optimize labor scheduling, improve OSAT scores, and execute promotions. Strong customer focus and leadership are essential for daily operations and safety compliance.