Restaurant Team Lead & Guest Experience Coach

Dunkin' Donuts; Portage (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

Dunkin' Donuts in Portage, IN seeks an Assistant Manager to support the Restaurant Manager in building a strong team that delivers great guest experiences and profitable top-line sales.

You will recruit, train, and coach crew members and shift leaders, maintain brand standards, and drive operational excellence. This role emphasizes teamwork, coaching, and a focus on guest satisfaction as part of a fast-paced restaurant environment.

Qualifications

• Ability to communicate clearly in English, both written and verbal.
• Strong math and financial management skills.
• Experience in restaurant, retail, or supervisory roles.
• Must be at least 18 years old.
• High school diploma or equivalent required.

Responsibilities

• Assist in recruitment, selection, and training of crew members and shift leaders.
• Support development of team through cross-training, deployment and delegation of responsibilities.
• Foster a respectful team environment and provide coaching and feedback.
• Monitor guest service quality, brand standards, and cleanliness at all times.
• Help manage labor and food costs and ensure safety and security.

Skills

Clear communication (English)

Math & financial management

Restaurant/retail supervisory exp

Age 18+

Education

High school diploma or equivalent

Job description

Dunkin' Donuts in Portage, IN seeks an Assistant Manager to support the Restaurant Manager in building a strong team that delivers great guest experiences and profitable top-line sales.

You will recruit, train, and coach crew members and shift leaders, maintain brand standards, and drive operational excellence. This role emphasizes teamwork, coaching, and a focus on guest satisfaction as part of a fast-paced restaurant environment.