Restaurant Team Lead: Guest Experience & Growth

Dunkin' Donuts; Hammond (IN); On-site; USD 38,000 - 47,000; Full time

Job summary

Dunkin' Donuts in Hammond, IN is seeking an Assistant Manager to support the Restaurant Manager in building a strong team and delivering great guest experiences while driving profitable top-line sales.

You will coach crew, assist in hiring and training, promote brand standards, manage operations to ensure quality, service, cleanliness, and safety, and help control labor and costs through smart delegation and planning.

Qualifications

• Guest Focus – anticipate and exceed guest needs.
• Passion for Results – set targets and meet commitments.
• Problem Solving and Decision Making – analyze and decide effectively.
• Building Effective Teams – place people well and celebrate success.
• Conflict Management – address issues constructively.
• Developing Direct Reports and Others – provide feedback and coaching.

Responsibilities

• Promote a team environment by coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
• Assist in recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager.
• Support development of team members through cross training, deployment, and delegation of responsibilities.
• Hold team members accountable for behavior and performance.
• Drive guest satisfaction and promote brand standards and cleanliness.
• Ensure ServSafe certification is completed.

Skills

Communication

Financial management

Restaurant supervisory

Age 18+

High school diploma

Education

High school diploma or equivalent

Job description

Dunkin' Donuts in Hammond, IN is seeking an Assistant Manager to support the Restaurant Manager in building a strong team and delivering great guest experiences while driving profitable top-line sales.

You will coach crew, assist in hiring and training, promote brand standards, manage operations to ensure quality, service, cleanliness, and safety, and help control labor and costs through smart delegation and planning.