Executive Housekeeper

800_ilani Cowlitz Tribal Gaming Authority; United States; On-site; USD 63,000 - 77,000; Full time

Job summary

ilani in Ridgefield, Washington, is seeking an experienced Executive Housekeeper to lead the hotel’s housekeeping and EVS teams, ensuring the highest cleanliness and hospitality standards for guest rooms, public areas, and Heart of House.

The role demands five years of progressive housekeeping leadership, a 4-Diamond background, strong budgeting and staffing skills, and proficiency with HotSOS, Opera PMS, LMS, and MS Office to drive improvements and mentor staff.

Qualifications

• High School diploma or equivalent acceptable; bachelor's degree preferred in hospitality management.
• Minimum five years of progressive housekeeping leadership experience in hotel, resort, or casino.
• Minimum three years of management experience overseeing housekeeping in a 250+ room property.
• 4 Diamond housekeeping experience is required.
• Strong interpersonal, leadership, and team development skills.
• Experience managing labor scheduling, budgets and productivity standards.
• Knowledge of OSHA safety standards and cleaning chemicals/equipment.

Responsibilities

• Promotes superior guest service.
• Organizes and manages daily housekeeping operations for guest rooms, public areas, and heart of house.
• Performs daily inspections for cleanliness, appearance and organization.
• Leads departmental meetings and develops action plans for improvements.
• Manages hiring, training, scheduling, evaluation and counseling of staff.
• Prepares schedules and labor/productivity reports.
• Works with laundry operations, ensuring proper laundering and par levels.
• Ensures safe, hazard-free work environment and adherence to recycling procedures.

Skills

Leadership

Communication

Coaching

Employee development

Budgeting

Labor scheduling

Education

Bachelor's degree in Hospitality Management

Tools

HotSOS

Opera PMS

LMS

Microsoft Office

Job description

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES

Pledge for Success:

We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary:

Manages the housekeeping services of the hotel in a manner which will maintain high standards of service and hospitality consistent with the policies and procedures set forth by the management of the hotel.

Primary Duties and Responsibilities:

• Promotes superior guest service.
• Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Organizes and manages the daily operations of the housekeeping staff by overseeing the cleaning and sanitation of guest rooms, public areas, and Heart of House.
• Performs daily inspections of guest hotel rooms, bathrooms and public areas for cleanliness, appearance, and organization according to department standards.
• Conducts all departmental and pre-shift meetings.
• Prepares and follows through on departmental strategic plans and goals.
• Follows up with guests to ensure that customer satisfaction goals are met.
• Responsible for the hiring, training, scheduling, evaluating, and counseling of the housekeeping staff.
• Prepares department schedules and labor and productivity reports.
• Ensures accurate key control.
• Works as a liaison for the laundry operation, including managing par levels and guest supplies, ensuring proper laundering, storage, and distribution standards.
• Develop and track loss prevention measures for linen.
• Works as a liaison for the laundry operation.
• Instructs employees on the proper use of equipment and chemicals per the ilani Occupational Safety and Health Ordinance.
• Provides feedback on survey inspections scores.
• Develops action plans and projects for sections that need cleaning improvements.
• Maintains a clean, safe, hazard-free work environment.
• Reports repairs and replacement of equipment, as needed.
• Ensures proper recycling procedures are adhered to.
• Assists with the preparation of the monthly P&L and annual budget.
• Assists with ordering needed supplies through the inventory control system.
• Assists with budget goals for Housekeeping and EVS supplies.
• Communicates with vendors, as needed.
• Ensures guest requests are fulfilled in a timely manner.
• Performs other duties as assigned.

Minimum Qualifications:

• High School Diploma, GED, Recognized Equivalent Diploma (RED), or Foreign High School Diploma (FHD).
• Minimum five (5) years of progressive housekeeping leadership experience in a hotel, resort, or casino environment.
• Minimum three (3) years of management experience overseeing housekeeping operations, supervisors, and line-level team members in a hotel with a minimum of 250 rooms.
• Must possess 4 Diamond housekeeping experience.
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• Demonstrated experience managing labor scheduling, productivity standards, staffing, and departmental budgets.
• Strong knowledge of housekeeping operations, laundry operations, cleaning chemicals, equipment, and safety procedures.
• Knowledge of OSHA regulations, Hazard Communication Standards, SDS/MSDS requirements, bloodborne pathogens, and workplace safety programs.
• Proficiency with Microsoft Office applications including Word, Excel, Outlook, and hospitality operational systems.
• Strong leadership, communication, coaching, and employee development skills.
• Ability to analyze operational data and implement process improvements.
• Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Ability to work flexible schedules, including weekends, holidays, and varying shifts.
• Ability to stand, walk, bend, reach, push, pull, and lift up to 40 pounds throughout a shift.
• Must be willing to work in a smoking environment.

Preferred Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Executive Housekeeper experience in a luxury hotel, resort, or casino property preferred.
• Experience leading housekeeping operations with 300+ guestrooms preferred.
• Experience with HotSOS, Opera PMS, LMS, or similar hospitality management systems preferred.
• Bi-lingual communication skills preferred.

Work Shift:

Any (United States of America)

Wages:

This role offers a starting wage of $69,911.00 annually. Candidates with relevant experience may be placed higher within the established pay range.

Knock, knock. Hear that sound? That's opportunity!

Located on the Cowlitz Reservation in Ridgefield, Washington, ilani, is the Pacific Northwest’s premier gaming, dining, entertainment and meeting destination. With nearly 400,000 total square feet, ilani includes more than 100,000 square feet of gaming space with nearly 3,000 slots and 75 gaming tables; 22 different restaurants, bars and retail outlets; and a 2,500-seat meeting and entertainment venue hosting nationally recognized performances.