Restaurant Supervisor (Longhouse)

Cowlitz Indian Tribe; Ridgefield (WA); On-site; USD 65,000 - 85,000; Full time

Job summary

Cowlitz Indian Tribe's ilani Casino Resort in Ridgefield, WA, seeks a Restaurant Manager to lead all FOH operations, ensure guest satisfaction, and uphold health and safety standards. You will supervise front-of-house staff, coordinate with BOH, and drive daily performance.

The role requires a High School Diploma, 3+ years supervisory experience in a high-volume restaurant, and familiarity with Toast/Micros.

Qualifications

• High School Diploma or GED required.
• Three or more years of supervisory experience in a high-volume restaurant.
• Experience withToast and Micros or similar POS platforms.
• Strong leadership and team-building abilities.
• Excellent written and verbal communication skills.
• Ability to work flexible hours including nights, weekends, and holidays.
• Ability to lift up to 50 lb.

Responsibilities

• Promotes superior guest service.
• Maintains a positive organizational culture.
• Ensures restaurant cleanliness and safety.
• Manages discounts, voids, and transactions.
• Leads FOH staff on hiring, discipline, training, and coaching.
• Communicates with FOH and BOH managers daily.
• Ensures adherence to company policies and brand standards.
• Represents the brand to guests with top leadership.
• Collaborates with Restaurant Manager and HR on personnel matters.
• Ensures safe and sanitary food practices and health regulations.
• Oversees beverage orders as directed.
• Writes shift reports and emails them to management team.
• Attends management meetings.

Skills

Leadership

Communication

Interpersonal skills

Financial accountability

Lifting 50 lb

Flexible schedule

Education

High School Diploma / GED

Tools

Toast

Micros

Job description

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES

Pledge for Success:

We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary:

Provide a clear vision of the company mission to restaurant team members assuring all are clear on tasks to achieve and expected execution. Responsible for the appearance of operation each day (prior, during, and post-closing). Meets and exceeds all standards for operations. Provide an ongoing daily presence in the operation, interacting with guests, FOH and BOH staff and peer managers.

Primary Duties and Responsibilities:

• Promotes superior guest service.
• Maintains and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Assures cleanliness in all areas of restaurant and around perimeter.
• Document and administer all discounts, voids, comps, and transactions.
• Leads, directs, and manages all FOH staff as it relates to hiring, discipline, training, and coaching.
• Communicate with other FOH and BOH managers daily as needed to review all parts of the business operation.
• Ensure that all company policies are adhered to and maintained.
• Provide top leadership regarding representing the brand to guests.
• Ensure that all personnel matters and documentation are professionally handled and coordinated with the Restaurant Manager and HR.
• Ensure safe and sanitary food practices, including compliance with all Health Department regulations as it relates to BOH and FOH operations.
• Order beverage items as needed and directed by the Restaurant Manager (s) and Restaurant Operations Manager.
• Write shift reports after every shift accurately and fully detailing all restaurant business as outlined by the Restaurant Operations Manager and email said reports to the Restaurant Management Team, Director of Food & Beverage, and ilani Assistant General Manager.
• Attend all necessary management meetings.
• Review and maintain accurate FOH Kronos timekeeping punches for all FOH staff.
• Maintains confidentiality of sensitive information.
• Any other duties as requested by the Restaurant Manager and/or Assistant Manager(s).

Minimum Qualifications:

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).

• Three (3) years supervisory experience in a high-volume style restaurant.

• Two (2) years’ Toast, Micros, or similar POS experience.

• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.

• Experience with MS Word, MS Excel, and Outlook.

• Flexible schedule including late nights, weekends, early mornings, and all holidays and department “blackout/high volume” days.

• Ability to lift 50 lb.

• Strong wine, beer, cocktail, and food knowledge.

• Proven and proficient positive leadership skills.

• Strong written and verbal communication skills.

• Strong financial accountability skills.

• Available 40-50 hours per week depending on business need and flow.

• Ability to be on your feet for up to 10-hour shifts.

• Must be willing to work in a smoking environment.

• Must be willing to adhere to company health and safety measures.

Work Shift:

Any (United States of America)

Knock, knock. Hear that sound? That’s opportunity!