Restaurant Supervisor - Lobby Bar & Bistro

Cowlitz Indian Tribe; Ridgefield (CT); On-site; USD 25,000 - 36,000; Full time

Job summary

The Cowlitz Indian Tribe is seeking a Restaurant Manager to lead daily restaurant operations, ensuring guest satisfaction and brand standards are met across front-of-house and back-of-house areas.

The role requires strong leadership, 3+ years of supervisory experience in a high-volume setting, and proficiency with Toast or Micros POS. Availability for a flexible schedule and ability to lift 50 lb are needed.

Qualifications

• Must have high school diploma or GED or equivalent.
• 3 years of supervisory experience in a high-volume restaurant.
• Two years’ Toast, Micros, or similar POS experience.
• Proficient in MS Word, MS Excel and Outlook.
• Flexible schedule including late nights, weekends, holidays.

Responsibilities

• Promotes superior guest service.
• Leads and manages FOH staff including hiring, discipline, training and coaching.
• Ensures cleanliness in all areas of restaurant and around perimeter.
• Communicates with FOH and BOH managers daily to review operations.
• Writes shift reports after each shift and emails to management team.
• Ensures adherence to company policies and health/safety regulations.

Skills

Interpersonal skills

Supervisory experience

Written and verbal communication

Financial accountability

Education

High School diploma or GED or equivalent

Tools

MS Word

MS Excel

Outlook

Toast POS

Micros POS

Job description

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES

Position Summary: Provide a clear vision of the company mission to restaurant team members assuring all are clear on tasks to achieve and expected execution. Responsible for the appearance of operation each day (prior, during, and post-closing). Meets and exceeds all standards for operations. Provide an ongoing daily presence in the operation, interacting with guests, FOH and BOH staff and peer managers.

Primary Duties and Responsibilities

• Promotes superior guest service.
• Maintains and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Assures cleanliness in all areas of restaurant and around perimeter.
• Document and administer all discounts, voids, comps, and transactions.
• Leads, directs, and manages all FOH staff as it relates to hiring, discipline, training and coaching.
• Communicate with other FOH and BOH managers daily as needed to review all parts of the business operation.
• Ensure that all company policies are adhered to and maintained.
• Provide top leadership regarding representing the brand to guests.
• Ensure that all personnel matters and documentation are professionally handled and coordinated with the Restaurant Managers, Restaurant Operations Manager and HR.
• Ensure safe and sanitary food practices, including compliance with all Health Department regulations as it relates to BOH and FOH operations.
• Order beverage items as needed and directed by the Restaurant Manager (s) and Restaurant Operations Manager.
• Write shift reports after every shift accurately and fully detailing all restaurant business as outline by the Restaurant Operations Manager and email said reports to the Restaurant Management Team, Director of Food & Beverage, and ilani Assistant General Manager.
• Attend all necessary management meetings.
• Review and maintain accurate FOH Kronos timekeeping punches for all FOH staff.
• Maintains confidentiality of sensitive information.
• Any other duties as requested by the Restaurant Manager and/or Assistant Manager(s).

Minimum Qualifications

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• Three (3) years’ supervisory experience in a high-volume style restaurant.
• Previous experience in MS Word, MS Excel and Outlook computer programs.
• www.ilaniresort.com
• Two (2) years’ Toast, Micros, or similar POS experience.
• Flexible schedule including late nights, weekends, early mornings, and all holidays and department “blackout/high volume” days.
• Ability to lift 50 lb.
• Strong wine, beer, cocktail, and food knowledge.
• Proven and proficient positive leadership skills.
• Strong written and verbal communication skills.
• Strong financial accountability skills.
• Available 40-50 hours per week depending on business need and flow.
• Ability to be on your feet for up to 10-hour shifts.
• Must be willing to work in a smoking environment.
• Must be willing to adhere to company health and safety measures.

Work Shift

Any (United States of America)

Wages

This role offers a starting wage of $22.33 per hour. Candidates with relevant experience may be placed higher within the established pay range.

Knock, knock. Hear that sound? That’s opportunity!