Restaurant Supervisor - Lobby Bar & Bistro

ilani, Inc.; Ridgefield, Northern (WA, KY); Hybrid; USD 30,000 - 34,000; Full time

Job summary

ilani, Inc. is seeking a Restaurant Supervisor for the Lobby Bar & Bistro to provide clear leadership, ensure daily operation excellence, and represent the brand to guests.

You will manage FOH staff, uphold health and safety standards, and coordinate with Restaurant Operations and HR. The role requires experience in a high-volume setting, strong communication, and flexibility across late shifts, weekends, and holidays.

Qualifications

• High School Diploma or GED required.
• Excellent interpersonal and communication skills.
• 3 years of supervisory experience in a high-volume restaurant.
• Experience with MS Word, Excel and Outlook.
• Two years’ Toast, Micros, or similar POS experience.
• Flexibility for late nights, weekends, holidays.

Responsibilities

• Promotes superior guest service and maintains a positive culture.
• Ensures restaurant cleanliness and proper operations during all shifts.
• Documents discounts, voids, comps, and transactions accurately.
• Leads FOH staff hiring, training, and coaching.
• Communicates daily with FOH/BOH managers and HR when needed.
• Maintains Kronos timekeeping and shift reporting.

Skills

Supervisory leadership

Interpersonal skills

Customer service

Written & verbal communication

Financial accountability

Time management

Education

High School Diploma / GED

Tools

MS Word

MS Excel

Outlook

Toast

Micros

POS systems

Job description

## Restaurant Supervisor - Lobby Bar & BistroApply: ilani: Full time: Posted Today: R-04902**JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES****IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK:**https://wd5.myworkday.com/cowlitz/d/inst/1$9925/9925$5369.htmldPosition Summary: Provide a clear vision of the company mission to restaurant team members assuring all are clear on tasks to achieve and expected execution. Responsible for the appearance of operation each day (prior, during, and post-closing). Meets and exceeds all standards for operations. Provide an ongoing daily presence in the operation, interacting with guests, FOH and BOH staff and peer managers.Primary Duties and Responsibilities: •Promotes superior guest service. •Maintains and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani. •Assures cleanliness in all areas of restaurant and around perimeter. •Document and administer all discounts, voids, comps, and transactions. •Leads, directs, and manages all FOH staff as it relates to hiring, discipline, training and coaching. •Communicate with other FOH and BOH managers daily as needed to review all parts of the business operation. •Ensure that all company policies are adhered to and maintained. •Provide top leadership regarding representing the brand to guests. •Ensure that all personnel matters and documentation are professionally handled and coordinated with the Restaurant Managers, Restaurant Operations Manager and HR. •Ensure safe and sanitary food practices, including compliance with all Health Department regulations as it relates to BOH and FOH operations. •Order beverage items as needed and directed by the Restaurant Manager (s) and Restaurant Operations Manager. •Write shift reports after every shift accurately and fully detailing all restaurant business as outline by the Restaurant Operations Manager and email said reports to the Restaurant Management Team, Director of Food & Beverage, and ilani Assistant General Manager. •Attend all necessary management meetings. •Review and maintain accurate FOH Kronos timekeeping punches for all FOH staff. •Maintains confidentiality of sensitive information. •Any other duties as requested by the Restaurant Manager and/or Assistant Manager(s).Minimum Qualifications: • High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD). • Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment. • Three (3) years’ supervisory experience in a high-volume style restaurant. • Previous experience in MS Word, MS Excel and Outlook computer programs. www.ilaniresort.com • Two (2) years’ Toast, Micros, or similar POS experience. • Flexible schedule including late nights, weekends, early mornings, and all holidays and department “blackout/high volume” days. • Ability to lift 50 lb. • Strong wine, beer, cocktail, and food knowledge. • Proven and proficient positive leadership skills. • Strong written and verbal communication skills. • Strong financial accountability skills. • Available 40-50 hours per week depending on business need and flow. • Ability to be on your feet for up to 10-hour shifts. • Must be willing to work in a smoking environment. • Must be willing to adhere to company health and safety measures.**Work Shift:**Any (United States of America)**Wages:**This role offers a starting wage of $22.33 per hour. Candidates with relevant experience may be placed higher within the established pay range.