Restaurant Supervisor: Lead Service & Guest Satisfaction

HHM Hotels; North Falmouth (MA); On-site; USD 50,000 - 60,000; Full time

Job summary

Plazahotelelpaso in North Falmouth is seeking a Restaurant Supervisor responsible for ensuring exceptional service and satisfaction in restaurant operations. The role requires supervising staff, managing financial activities, and resolving customer complaints while adhering to sustainability standards.

Ideal candidates have food and beverage experience along with supervisory skills, ensuring all associates perform according to established standards. A high school diploma is preferred.

Qualifications

• Previous food and beverage experience required or equivalent training.
• Previous supervisory experience preferred.
• Knowledge of hotel PMS and Micros preferred.

Responsibilities

• Supervise restaurant operations ensuring high service standards.
• Interview, train, and support associates.
• Perform cash handling and payroll tasks.
• Resolve customer complaints regarding service.
• Forecast staff and supply requirements.

Skills

Food and beverage experience

Supervisory experience

Knowledge of hotel PMS and Micros

Education

High School diploma

Job description

Plazahotelelpaso in North Falmouth is seeking a Restaurant Supervisor responsible for ensuring exceptional service and satisfaction in restaurant operations. The role requires supervising staff, managing financial activities, and resolving customer complaints while adhering to sustainability standards.

Ideal candidates have food and beverage experience along with supervisory skills, ensuring all associates perform according to established standards. A high school diploma is preferred.