Restaurant Supervisor: Lead F&B Team & Guest Experience

Jamaica-Bay-Inn; California (MO); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401k

Vacation and Sick Leave

Job summary

Jamaica Bay Inn, a Tapestry Collection by Hilton, is seeking a Restaurant Supervisor to support the F&B Management Team and help ensure all food and beverage areas are professionally managed with a high level of customer care, quality, cost control, and revenue maximization.

You will supervise hourly staff, coordinate with other departments, train new hires, address guest requests, and work to improve guest satisfaction scores. A strong emphasis on safety and compliance is required.

Qualifications

• Must be 21 years of age or older to handle alcoholic beverages.
• Must have a valid alcohol awareness certification or be capable of obtaining certification.
• Must have a valid Certified Food Handlers Card or be capable of obtaining one.
• Prior experience as food server and bartender in a restaurant preferred.
• Possess a basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.

Responsibilities

• Communicate department goals to hourly team members.
• Coordinate tasks with other departments to ensure department runs efficiently.
• Provide orientation training for newly hired hourly team members.
• Listen to hourly team members’ suggestions and act with management support when appropriate.
• Ensure hourly team members have resources to perform their jobs.
• Train hourly team members on technical and service aspects of the job.
• Clarify job roles, responsibilities, and performance expectations.
• Address guest concerns professionally with management support.
• Bridge between management and hourly team members to facilitate operations.
• Improve department performance around GSS scores with management.
• Enforce compliance with Food Safety and OSHA standards.
• Recognize and celebrate hourly team member performance.
• Assist with basic HR issues/enlist management support as needed.
• Work with management to improve AOS scores and department performance.
• Serve as an individual contributor and department role model.

Skills

English communication

Customer service

Team leadership

Problem solving

Education

Alcohol awareness certification

Certified Food Handlers Card

Job description

Jamaica Bay Inn, a Tapestry Collection by Hilton, is seeking a Restaurant Supervisor to support the F&B Management Team and help ensure all food and beverage areas are professionally managed with a high level of customer care, quality, cost control, and revenue maximization.

You will supervise hourly staff, coordinate with other departments, train new hires, address guest requests, and work to improve guest satisfaction scores. A strong emphasis on safety and compliance is required.