Night Audit

Parable Hospitality; California (MO); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

401k

Vacation and Sick Leave

Quarterly team-building activities

Job summary

Parable Hospitality is seeking a Night Audit to join the Jamaica Bay Inn team! In this role, you'll assist guests with their needs, manage check-in and check-out procedures, and run the night audit to ensure accurate revenue reporting.

The position offers $20.00 to $22.00 per hour, alongside 401k, vacation, and sick leave benefits. Join us for quarterly team-building activities and community volunteer opportunities.

Qualifications

• Friendly and courteous demeanor with hotel guests.
• Ability to handle cash and credit transactions accurately.
• Good knowledge of hotel operations and guest services.

Responsibilities

• Assist guests with check-in and check-out procedures.
• Run night audit final ensuring all revenues balance.
• Answer inquiries and accept reservations effectively.

Skills

Customer service skills

Effective communication

Cash handling skills

Job description

Jamaica Bay Inn, a Tapestry Collection by Hilton, is searching for a Night Audit to join the team! The Night Audit will be responsible for assisting guests in all guest services related functions. The Night Desk Clerk will also be responsible for closing hotel books at night by running night audit final after ensuring all revenues are in balance nightly.

Essential Functions and Responsibilities

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied.
• Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.
• Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
• Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHC’s reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Operate the PBX equipment by accepting incoming calls and assisting outgoing calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
• Control and balance cash and credit transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policy.
• Run night audit final after ensuring all revenues are in balance nightly.
• Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner.
• Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
• Perform other duties as assigned, requested or deemed necessary by management.

Benefits & More

401k, Vacation and Sick Leave are offered with this position. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering, and select charity promotions throughout the year.

Pay Range

$20.00-$22.00 per hour