Restaurant Supervisor

Parable Hospitality; California (MO); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

Health Insurance

401k

Vacation and Sick Leave

Volunteer & Charity Programs

Job summary

Jamaica Bay Inn, a Tapestry Collection by Hilton, is seeking a Restaurant Supervisor to join the team and support the F&B Management Team. The role ensures all food and beverage areas are professionally managed, with a focus on customer care, quality, cost control, and revenue maximization.

Essential duties include training hourly staff, coordinating with other departments, and enforcing Food Safety and OSHA standards, while continuously seeking improvements in GSS and AOS scores.

Qualifications

• Must be at least 21 years old to handle alcoholic beverages.
• Must have a valid alcohol awareness certification or be able to obtain one.
• Must have a valid Certified Food Handlers Card or be able to obtain one.
• Prior experience as a food server and bartender in a restaurant is preferred.
• Basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.

Responsibilities

• Support and assist the F&B Management Team.
• Ensure all food and beverage areas are professionally managed and organized.
• Communicate department goals to hourly team members and ensure they are met.
• Coordinate tasks with other departments for efficient operation.
• Train newly hired hourly team members and provide orientation.
• Address guest concerns and requests professionally and escalate as needed.
• Bridge communication between management and hourly staff to facilitate operations.
• Drive improvements in department performance to improve guest satisfaction scores (GSS) and AOS scores.
• Enforce compliance with Food Safety and OSHA standards.
• Acknowledge and celebrate hourly staff contributions.

Skills

Proficient English

Initiative

Attention to detail

Flexible schedule

Education

Alcohol Awareness Certification

Certified Food Handlers Card

Food server & bartender experience

Job description

Jamaica Bay Inn, a Tapestry Collection by Hilton is looking for a Restaurant Supervisor to join the team! The Restaurant Supervisor will support and assist the F&B Management Team. The Restaurant Supervisor is responsible for ensuring all food and beverage areas are professionally managed and organized, and for achieving a high degree of customer care, quality, cost control, and revenue maximization.

Essential Functions and Responsibilities

• Ensure that department goals are communicated, understood, and met by hourly team members.
• Coordinate tasks and work with other departments to ensure that the department runs efficiently.
• Work with management to ensure that newly hired hourly team members receive orientation training.
• Listen to hourly team members’ suggestions for improving how work is done and guests are served. Gain management support as needed to act upon suggestions.
• Work with management to ensure hourly team members have the necessary resources to effectively perform their jobs.
• Ensure hourly team members are trained on technical and service aspects of the job.
• Work with management to ensure that hourly team members clearly understand their job roles, responsibilities, and performance expectations.
• Professionally address guest concerns, requests, or issues individually or by enlisting the help of Management.
• Act as a “bridge” between management and hourly team members to facilitate department operation.
• Collaborate with management to develop and carry out ideas and procedures to continuously improve department performance around GSS scores.
• Enforce compliance with Food Safety and OSHA standards.
• Collaborate with management to recognize and celebrate hourly team member performance contributions (e.g., department-specific recognition programs).
• Assist with basic human resource issues/concerns of hourly team members enlisting the support of management as needed.
• Collaborate with management to develop and carry out ideas and procedures to continuously improve department performance around AOS scores.
• Serve as an individual contributor and department role model by performing technical or functional job duties.
• Management retains the discretion to add or change the duties of the position at any time.

Qualifications

Knowledge/Education/Experience: Minimum of 21 years of age to handle alcoholic beverages. Must have a valid alcohol awareness certification or be capable of obtaining certification. Must have a valid Certified Food Handlers Card or be capable of obtaining one. Prior experience as a food server and bartender in a restaurant preferred. Possess a basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.

Skills/Abilities/Other Requirements: Proficient communication in English (verbal and written). Ability to take initiative and ownership to resolve problems. Ability to perform job functions with attention to detail, speed, and accuracy. Must be willing and have the ability to work a varied schedule that may include evenings, nights, and weekends. Must have the ability to communicate clearly and directly with team members and guests using a positive, clear speaking voice. Must have the ability to work with guests and respond immediately and accurately to their needs and requirements.

Health Benefits, Travel Perks & More

Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering, and select charity promotions throughout the year.

Pay Range

$23.00-$25.00 per hour