Restaurant Supervisor: Lead, Coach & Delight Guests

Eurest; New York (NY); On-site; USD 22,000 - 31,000; Full time

Job summary

Tim Hortons in New York is seeking a Supervisor with strong leadership and a passion for Training and Development to support the Restaurant Manager and ensure high standards of hospitality and food safety. You will coach and motivate staff, manage coverage, and help control costs while delivering exceptional guest experiences.

The candidate should have at least 1 year of supervisory experience in quick-service and be committed to guest service excellence.

Qualifications

• Minimum 1 year supervisory experience in the quick-service restaurant industry.
• Excellent organization and communication skill.
• Strong leadership and interpersonal skills.
• Be guest service oriented and committed to deliver exceptional guest experience.
• Demonstrate a passion for leading, coaching and serving your team.

Responsibilities

• Support Restaurant Manager in leading the team, ensuring optimal team member coverage and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership.
• Ensure all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies) by working alongside team members on the floor at all times and give constructive feedbacks.
• Comply with and enforces all Tim Hortons Operational, Always Fresh and Food Safety standards.
• Complete all required shift documentation and follows principles of sanitation and safety in handling food and equipment.
• Display a “Guests are first” attitude and lead as an example to make sure we deliver an exceptional guest service as a team.
• Help Restaurant Manager control costs by reviewing portion control and quantities of preparation, minimizing waste as well as ensuring high quality of food preparation.
• Help solve operational as well as service issues in a timely manner along with training, coaching and follow-ups with team members and management team.
• Assist in evaluating team members, identifying training needs, problems, concerns as well as opportunities for improvement.
• Make sure best practices and training system are implemented consistently across the restaurant.

Skills

Supervisory experience

Organization skills

Communication skills

Leadership

Guest service

Job description

Tim Hortons in New York is seeking a Supervisor with strong leadership and a passion for Training and Development to support the Restaurant Manager and ensure high standards of hospitality and food safety. You will coach and motivate staff, manage coverage, and help control costs while delivering exceptional guest experiences.

The candidate should have at least 1 year of supervisory experience in quick-service and be committed to guest service excellence.