Restaurant Shift Supervisor QSR Pagoda

P.F. Chang's China Bistro, Inc.; Saint Petersburg (FL); Sur place; USD 26 000 - 32 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Flexible scheduling

Paid on the job training

Opportunities for advancement – weprom

Discounted meals

Employee referral program

Exclusive team member discounts

Closed on Thanksgiving and Christmas

Résumé du poste

Pagoda Asian Grill by P.F. Chang’s is hiring a full-time Restaurant Shift Supervisor to lead during assigned shifts, provide exceptional customer service, and guide team members to deliver high standards. This role offers growth within a fast-paced environment and opportunities for advancement.

Join a growing quick-service restaurant focused on fresh ingredients, tasty dishes, and a positive dining experience. Flexible scheduling and on-the-job training are included.

Qualifications

• Experience in a restaurant or fast-food environment preferred.
• Strong leadership and communication skills.
• Ability to work in a fast-paced, high-energy environment.
• Basic math and cash handling skills.

Responsabilités

• Greet and assist customers with a friendly and welcoming attitude.
• Ensure an exceptional customer experience by maintaining cleanliness, orderliness, and service standards.
• Handle customer inquiries, concerns, and feedback professionally and efficiently.
• Supervise and motivate team members during the shift.
• Delegate tasks to ensure smooth operations.
• Provide guidance, training, and feedback to team members to improve performance.
• Oversee food preparation, including cooking, plating, and presentation to meet quality standards.
• Maintain a safe and clean work environment by following food safety guidelines.
• Monitor prep lists to minimize waste and ensure product availability.
• Assist in receiving and storing food and supplies.
• Accurately handle cash transactions and manage registers.
• Ensure cash drawers are accurate and report discrepancies.
• Complete shift reports including sales and inventory data.
• Communicate operational issues or concerns to the restaurant manager.

Connaissances

Leadership

Communication

Cash handling

Team supervision

Fast-paced environment

Description du poste

Pay Range

P.F. Chang's Pay Range (based on experience): $19.00 - $23.00 / hour

About Us

Pagoda Asian Grill by P.F. Chang’s is a rapidly growing quick-service restaurant specializing in delicious and healthy Asian cuisine. Our mission is to provide our customers with a convenient dining experience that doesn't compromise on flavor or nutrition. We're dedicated to serving fresh, high-quality ingredients in a fast-paced and friendly environment. As we expand our operations, we're seeking a motivated and experienced Leaders and Team Members to join our team and drive our continued success.

Pagoda Asian Grill is a rapidly growing quick-service restaurant specializing in delicious and healthy Asian cuisine. Our mission is to provide our customers with a convenient dining experience that doesn't compromise on flavor or nutrition. We're dedicated to serving fresh, high-quality ingredients in a fast-paced and friendly environment. As we expand our operations, we're seeking a motivated and experienced Leaders and Crew Members to join our team and drive our continued success.

Hiring immediately for a full time Restaurant Shift Supervisor.

Benefits

All team members:

• Competitive pay
• Flexible scheduling
• Paid on the job training
• Opportunities for advancement – we promote from within
• Discounted meals
• Employee referral program
• Exclusive team member discounts
• Closed on Thanksgiving and Christmas at most locations

For qualifying team members:

• 401(k) retirement plan (based on hours worked)
• Medical, dental and vision insurance (based on hours worked)
• Paid sick leave (in qualifying jurisdictions)

Job Summary

The Shift Supervisor at Pagoda Asian Grill will play a vital role in ensuring the smooth and efficient operation of our restaurant during assigned shifts. This position will lead by example, providing exceptional customer service, and guiding the team members to deliver the same level of excellence. This position is an excellent opportunity to develop leadership skills and make a positive impact on our customers' dining experience.

Job Responsibilities

• Greet and assist customers with a friendly and welcoming attitude.
• Ensure an exceptional customer experience by maintaining cleanliness, orderliness, and excellent service standards.
• Handle customer inquiries, concerns, and feedback professionally and efficiently.
• Supervise and motivate team members during the shift.
• Delegate tasks and responsibilities to ensure smooth operations.
• Provide guidance, training, and feedback to team members to improve performance.
• Oversee food preparation, including cooking, plating, and presentation, to meet Pagoda Asian Grill quality standards.
• Maintain a safe and clean work environment by following food safety and sanitation guidelines.
• Monitor and manage prep lists to minimize waste and ensure product availability.
• Assist in receiving and storing food and supply deliveries.
• Accurately handle cash transactions, including opening and closing registers.
• Ensure the accuracy of cash drawers and report any discrepancies.
• Complete shift reports, including sales and inventory data, as required by management.
• Communicate any operational issues or concerns to the restaurant manager.

Job Requirements

• Have previous experience in a restaurant or fast-food environment preferred.
• Must be able to accurately and effectively communicate with other team members.
• Requires strong leadership and communication skills.
• Have ability to work in a fast-paced, high-energy environment.
• Basic math and cash handling skills.
• Food safety certification is a plus.
• Occasionally may be required to lift moderately heavy objects (up to 50 pounds) during the course of the workday.
• Flexibility to work evenings, weekends, and holidays as needed.

Why work for us?

Because it’s more than a job. We take PRIDE in creating a heart-filled, guest-led Pan-Asian dining experience, fueled by passion for our craft, respect for our people, and an unwavering commitment to excellence.

Our Heritage

Whether it's an Asian design, a new twist on a classic dish, or a pair of chopsticks, we embrace our Asian heritage whenever and wherever we can. The fresh ingredients and pure cooking methods that we use every day in our kitchens have been the same since our inception in 1993. Today, we have 210+ U.S. restaurants, including airport locations, as well as 100+ international locations in more than 22 countries across the globe.

Our Purpose

Our purpose is to Celebrate Life. Family. Food. We treat our team members like family, and bring our authentic selves to work every day. We love to learn and grow, to challenge and be challenged, and our ultimate goal is to do our best, no matter what we are doing. We live to serve others and strive to make our guests’ lives better through joyful hospitality!