Shift Supervisor - Pagoda Asian Grill

P.F. Chang's China Bistro, Inc.; Village of Woodbury (NY); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Paid on the job training

Advancement opportunities

Discounted meals

Employee referral program

Exclusive team member discounts

Closed on Thanksgiving and Christmas

401(k) retirement plan

Medical, dental and vision insurance

Paid sick leave

Job summary

The Shift Supervisor at Pagoda Asian Grill by P.F. Chang’s will lead restaurant operations during assigned shifts, providing exceptional customer service and guiding team members to deliver excellence.

This is a full-time role offering the opportunity to develop leadership skills within a fast-paced dining environment. Ideal candidates have restaurant or fast-food experience, strong leadership and communication skills, and flexibility to work evenings, weekends, and holidays.

Qualifications

• Previous restaurant or fast-food experience preferred.
• Must have strong leadership and communication skills.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Greet and assist customers with a friendly attitude.
• Maintain cleanliness, orderliness, and service standards.
• Supervise and motivate team members during shifts.
• Delegate tasks to ensure smooth operations.
• Oversee food preparation, ensuring quality standards.
• Handle cash transactions and balance drawers.
• Complete shift reports and communicate issues to management.

Job description

P.F. Chang's Pay Range (based on experience): $21.00 - $25.00 / hour

Hiring immediately for a full time Restaurant Shift Supervisor.

About Us

Pagoda Asian Grill by P.F. Chang’s is a rapidly growing quick-service restaurant specializing in delicious and healthy Asian cuisine. Our mission is to provide our customers with a convenient dining experience that doesn't compromise on flavor or nutrition. We're dedicated to serving fresh, high-quality ingredients in a fast-paced and friendly environment. As we expand our operations, we're seeking a motivated and experienced Leaders and Team Members to join our team and drive our continued success.

About Us

Pagoda Asian Grill is a rapidly growing quick-service restaurant specializing in delicious and healthy Asian cuisine. Our mission is to provide our customers with a convenient dining experience that doesn't compromise on flavor or nutrition. We're dedicated to serving fresh, high-quality ingredients in a fast-paced and friendly environment. As we expand our operations, we're seeking a motivated and experienced Leaders and Crew Members to join our team and drive our continued success.

Benefits we offer for this position

• All team members: Competitive pay
• Flexible scheduling
• Paid on the job training
• Opportunities for advancement – we promote from within
• Discounted meals
• Employee referral program
• Exclusive team member discounts
• Closed on Thanksgiving and Christmas at most locations
• For qualifying team members: 401(k) retirement plan (based on hours worked)
• Medical, dental and vision insurance (based on hours worked)
• Paid sick leave (in qualifying jurisdictions)

Job Summary

The Shift Supervisor at Pagoda Asian Grill will play a vital role in ensuring the smooth and efficient operation of our restaurant during assigned shifts. This position will lead by example, providing exceptional customer service, and guiding the team members to deliver the same level of excellence. This position is an excellent opportunity to develop leadership skills and make a positive impact on our customers' dining experience.

Job Responsibilities

• Greet and assist customers with a friendly and welcoming attitude.
• Ensure an exceptional customer experience by maintaining cleanliness, orderliness, and excellent service standards.
• Handle customer inquiries, concerns, and feedback professionally and efficiently.
• Supervise and motivate team members during the shift.
• Delegate tasks and responsibilities to ensure smooth operations.
• Provide guidance, training, and feedback to team members to improve performance.
• Oversee food preparation, including cooking, plating, and presentation, to meet Pagoda Asian Grill quality standards.
• Maintain a safe and clean work environment by following food safety and sanitation guidelines.
• Monitor and manage prep lists to minimize waste and ensure product availability.
• Assist in receiving and storing food and supply deliveries.
• Accurately handle cash transactions, including opening and closing registers.
• Ensure the accuracy of cash drawers and report any discrepancies.
• Complete shift reports, including sales and inventory data, as required by management.
• Communicate any operational issues or concerns to the restaurant manager.

Job Requirements

• Have previous experience in a restaurant or fast-food environment preferred.
• Must be able to accurately and effectively communicate with other team members.
• Requires strong leadership and communication skills.
• Have ability to work in a fast-paced, high-energy environment.
• Basic math and cash handling skills.
• Food safety certification is a plus.
• Occasionally may be required to lift moderately heavy objects (up to 50 pounds) during the course of the workday.
• Flexibility to work evenings, weekends, and holidays as needed.

Why work for us?

Because it’s more than a job. We take PRIDE in creating a heart-filled, guest-led Pan-Asian dining experience, fueled by passion for our craft, respect for our people, and an unwavering commitment to excellence.

Our Heritage

Whether it's an Asian design, a new twist on a classic dish, or a pair of chopsticks, we embrace our Asian heritage whenever and wherever we can. The fresh ingredients and pure cooking methods that we use every day in our kitchens have been the same since our inception in 1993. Today, we have 210+ U.S. restaurants, including airport locations, as well as 100+ international locations in more than 22 countries across the globe.

Our Purpose

Our purpose is to Celebrate Life. Family. Food. We treat our team members like family, and bring our authentic selves to work every day. We love to learn and grow, to challenge and be challenged, and our ultimate goal is to do our best, no matter what we are doing. We live to serve others and strive to make our guests’ lives better through joyful hospitality!