To-Go Shift Supervisor

P.F. Chang's China Bistro, Inc.; United States; On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Paid on the job training

Advancement opportunities – we promote

Discounted meals

Employee referral program

Team member discounts

Closed on Thanksgiving and Christmas

401(k)

Medical, dental and vision insurance

Paid sick leave

Job summary

P.F. Chang's China Bistro, Inc. is seeking a Restaurant Takeout Shift Supervisor or To-Go Shift Supervisor to coordinate daily takeout and catering operations. This role ensures accurate orders, packaging, labeling, and cash handling while delivering exceptional hospitality.

No prior experience is required; training is provided. We offer growth opportunities, flexible scheduling, and benefits for team members as part of our commitment to internal advancement.

Qualifications

• No prior experience required; in-house training provided.
• Must have or be able to obtain a Food Handler's Card where applicable.
• Ability to operate the POS system and kitchen equipment.
• Knowledge of proper sanitation and safety procedures.
• Ability to multitask and manage multiple orders simultaneously.
• Excellent customer service and communication skills.

Responsibilities

• Provide fast, friendly, courteous service for takeout and dine-in customers.
• Guide guests on takeout and catering menu items and answer questions.
• Review orders for accuracy at pickup or delivery with guests or drivers.
• Deliver an exceptional hospitality experience and exceed guest expectations.
• Manage cash handling and inventory controls accurately.
• Open and close the restaurant shifts and coordinate prep and staff assignments.
• Supervise training and mentoring of new team members.

Skills

Customer service

Communication

Multitasking

Team leadership

Tools

POS system

Kitchen equipment

Job description

Pay Range

P.F. Chang's Pay Range (based on experience): $20.00 - $24.00 / hour

Hiring immediately for a full time Restaurant Takeout Shift Supervisor or To-Go Shift Supervisor.

Benefits

• All team members: Competitive pay
• Flexible scheduling
• Paid on the job training
• Opportunities for advancement – we promote from within
• Discounted meals
• Employee referral program
• Exclusive team member discounts
• Closed on Thanksgiving and Christmas at most locations
• 401(k) retirement plan (based on hours worked)
• Medical, dental and vision insurance (based on hours worked)
• Paid sick leave (in qualifying jurisdictions)

Job Summary

The Restaurant Takeout Shift Supervisor or To-Go Shift Supervisor coordinates the daily operations of a restaurant shift and is responsible for all aspects of takeout and catering needs by providing exceptional service in a timely manner. They are responsible for packaging and labeling all items and including necessary components are included for each order, as well as cash handling.

Job Responsibilities

• Fast, friendly, efficient, and courteous customer service to every customer whether on-line, on the phone, or in person.
• Understands the restaurant menu to identify the different menu items for takeout and catering, able to guide guests on choosing menu items, and ready to answer guest’s questions.
• Review orders with the Guest (at pick-up or upon delivery) and / or with Delivery Driver ensuring order accuracy.
• Delivers amazing hospitality experience to guests anticipating, delivering, and exceeding guests’ expectations resulting in satisfactory feedback.
• Responsibly and accurately handles money and inventory controls.
• Effectively open and securely closes the restaurant, establishes prep needed and assigns to staffs, and completion of all responsibilities for each shift.
• Supervises training of new Team Members, coaching and mentoring Team Members on culinary techniques and skills.

Job Requirements

• Previous experience is not required – we will train you!
• Have a current Food Handler’s Card where applicable, or ability to obtain food handler’s card.
• Must be able to operate kitchen equipment, including the coffee machine, iced tea machine, lemon slicer, point of sale (POS) system and any other applicable system(s).
• Knowledge of proper sanitation practices and safety procedures.
• Ability to multitask and organize multiple types of orders at the same time.
• Ability to follow all company policies, procedures, and standards.
• Excellent customer service skills and etiquette.
• Must be able to communicate effectively.

Why work for us

Because it’s more than a job. We take PRIDE in creating a heart-filled, guest-led Pan-Asian dining experience, fueled by passion for our craft, respect for our people, and an unwavering commitment to excellence.

Our Heritage

Whether it's an Asian design, a new twist on a classic dish, or a pair of chopsticks, we embrace our Asian heritage whenever and wherever we can. The fresh ingredients and pure cooking methods that we use every day in our kitchens have been the same since our inception in 1993. Today, we have 210+ U.S. restaurants, including airport locations, as well as 100+ international locations in more than 22 countries across the globe.

Our Purpose

Our purpose is to Celebrate Life. Family. Food. We treat our team members like family, and bring our authentic selves to work every day. We love to learn and grow, to challenge and be challenged, and our ultimate goal is to do our best, no matter what we are doing. We live to serve others and strive to make our guests’ lives better through joyful hospitality!