Assistant General Manager

P.F. Chang's; Glen Mills (Delaware County); On-site; USD 78,000 - 98,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(K) retirement plan

Paid time off

Bonus eligibility

Paid management training program

Free meals

Employee referral bonus

Exclusive employee discounts

Closed on holidays at most locations

Lucky Cat Fund assistance

Job summary

Pagoda Asian Grill is seeking an Assistant General Manager to help the General Manager lead a dedicated team and ensure exceptional guest service in our fast-paced, guest-focused restaurant.

You will drive daily operations, mentor staff, manage scheduling, ensure safety and quality, monitor financial performance, and contribute to local marketing and community engagement.

This role offers a strong path for growth within a growing brand and opportunities to advance from within.

Qualifications

• Previous leadership experience in quick-service or fast-casual settings.
• Strong leadership and team-building abilities.
• Excellent communication and interpersonal skills.
• Bilingual English and Spanish a plus.
• Basic financial acumen.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Knowledge of Asian cuisine and healthy dining options a plus.
• ServSafe certification or equivalent food safety training preferred.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Lead, motivate, and mentor a diverse team to foster teamwork and accountability.
• Plan and deliver training programs for continuous learning.
• Assist in scheduling shifts and managing staffing to ensure coverage.
• Ensure health, safety, and food quality standards are met.
• Uphold a culture of outstanding customer service and address feedback promptly.
• Support budget and financial performance including sales targets and cost control.
• Engage in local marketing to boost restaurant visibility.

Skills

Leadership

Team-building

Communication

Bilingual (English/Spanish)

Tools

Microsoft Office (Word/Excel/Outlook)

Job description

P.F. Chang's Pay Range (based on experience): $78,000.00 - $98,000.00 / year

Benefits We Offer:

• Comprehensive Benefits: Medical, dental, vision, 401(K), and paid time off.
• Competitive Pay & Performance Incentives: Quarterly bonuses based on performance.
• Professional Development: Paid management training program to enhance skills and advance career - we promote from within.
• Referral Program: Earn a $250 referral bonus for Team Member positions and $500 for restaurant management positions through our employee referral program (for locations other than home location).
• Exclusive Discounts: Access exclusive employee discounts.
• Holidays: Most locations closed on Thanksgiving and Christmas.
• Supportive Community: Financial assistance through the Lucky Cat Fund during hardships for qualifying team members.

Benefits We Offer:

Hiring immediately for a full-time Assistant General Manager:

• Health insurance, dental insurance, vision insurance, life insurance, 401(K) retirement plan, and employee assistance program
• Paid time off
• Competitive pay and bonus eligibility
• Paid management training program
• Opportunity to work with a growing brand with advancement opportunities and ongoing development - we promote from within
• Food provided - free meal per shift
• Employee referral program - Refer a friend for a $250 referral bonus for Team Member positions and $500 for restaurant management positions (for locations other than home location)
• Exclusive employee discounts
• Closed on Thanksgiving and Christmas at most locations
• Financial support from the employee-funded Lucky Cat Fund Assistance during times of hardship for qualifying Team Members

About Us:

Pagoda Asian Grill is a rapidly growing quick-service restaurant specializing in delicious and healthy Asian cuisine. Our mission is to provide our customers with a convenient dining experience that doesn't compromise on flavor or nutrition. We're dedicated to serving fresh, high-quality ingredients in a fast-paced and friendly environment. As we expand our operations, we're seeking a motivated and experienced Leaders and Crew Members to join our team and drive our continued success.

Job Summary:

Are you a dynamic leader with the passion for the hospitality industry? Join the Pagoda Asian Grill team as our Assistant General Manager and play a key role in supporting the overall success of our restaurant. We are seeking a highly motivated individual to assist the General Manager in leading a dedicated team and ensuring the delivery of exceptional customer service.

Job Responsibilities:

• Team Leadership and Development: Assist the General Manager in leading, motivating, and mentoring a diverse team, fostering a positive work environment that promotes teamwork, accountability, and a strong work ethic.
• Training and Continuous Learning: Facilitate training programs for team members, emphasizing continuous learning and development to enhance skills and performance.
• Operational Excellence: Collaborate in scheduling and managing employee shifts effectively, ensuring optimal staffing levels and contributing to the smooth day-to-day restaurant operations.
• Quality and Compliance: Support daily operations, ensuring compliance with health and safety standards, maintaining high food quality, consistency, and cleanliness.
• Customer Service Focus: Participate in upholding a culture of outstanding customer service, ensuring memorable experiences for customers and addressing feedback promptly.
• Financial Management: Support the General Manager in managing the restaurant’s budget and financial performance, including sales targets and cost control.
• Community Engagement: Participate in local marketing efforts to increase restaurant visibility and community engagement.

Job Requirements:

• Previous leadership experience in the restaurant industry, preferably in a quick-service or fast-casual setting.
• Strong leadership and team-building skills.
• Excellent communication and interpersonal abilities.
• Bilingual in English and Spanish is a plus.
• Basic financial acumen.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Knowledge of Asian cuisine and a passion for healthy dining options is a plus.
• ServSafe certification or equivalent food safety training is preferred.
• Flexibility to work evenings, weekends, and holidays as needed.

Why work for us?

Because it's more than a job. We take PRIDE in creating a heart-filled, guest-led Pan-Asian dining experience, fueled by passion for our craft, respect for our people, and an unwavering commitment to excellence.