To-Go Shift Supervisor

P.F. Chang's China Bistro, Inc.; Washington (District of Columbia); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Paid training

Advancement opportunities

Discounted meals

Referral program

Team member discounts

Holidays closed

401(k) plan

Medical insurance

Dental insurance

Vision insurance

Paid sick leave

Job summary

P.F. Chang's China Bistro, Inc. is hiring a full-time Restaurant Takeout Shift Supervisor/To-Go Shift Supervisor in the Washington, DC area. The role focuses on coordinating daily takeout and catering operations, ensuring accurate orders, and delivering outstanding hospitality.

No prior experience is required; training is provided. Compensation ranges from $21.00 to $25.00 per hour, with benefits and growth opportunities described in the posting.

Qualifications

• Previous experience is not required; training provided.
• Must have or be able to obtain a Food Handler's Card.
• Able to operate kitchen equipment and the POS system.
• Knowledge of proper sanitation and safety procedures.
• Ability to multitask and manage multiple orders.
• Able to follow all company policies and standards.
• Excellent customer service and etiquette.
• Effective communication skills.

Responsibilities

• Provide fast, friendly, efficient, and courteous customer service in-person, online or by phone.
• Know menu items for takeout and catering and guide guests in selection.
• Review orders with guests and delivery drivers for accuracy.
• Deliver a hospitality-focused experience and strive to exceed guest expectations.
• Handle money and inventory controls accurately and responsibly.
• Open and close the restaurant shifts and assign prep tasks.
• Supervise training of new team members and mentor culinary skills.

Job description

P.F. Chang's Pay Range (based on experience): $21.00 - $25.00 / hour

Hiring immediately for a full time Restaurant Takeout Shift Supervisor or To-Go Shift Supervisor.

Job Summary

The Restaurant Takeout Shift Supervisor or To-Go Shift Supervisor coordinates the daily operations of a restaurant shift and is responsible for all aspects of takeout and catering needs by providing exceptional service in a timely manner. They are responsible for packaging and labeling all items and including necessary components are included for each order, as well as cash handling.

Benefits we offer for this position:

• All team members:
• Competitive pay
• Flexible scheduling
• Paid on the job training
• Opportunities for advancement - we promote from within
• Discounted meals
• Employee referral program
• Exclusive team member discounts
• Closed on Thanksgiving and Christmas at most locations
• For qualifying team members: 401(k) retirement plan (based on hours worked)
• Medical, dental and vision insurance (based on hours worked)
• Paid sick leave (in qualifying jurisdictions)

Job Responsibilities

• Fast, friendly, efficient, and courteous customer service to every customer whether on-line, on the phone, or in person.
• Understands the restaurant menu to identify the different menu items for takeout and catering, able to guide guests on choosing menu items, and ready to answer guest's questions.
• Review orders with the Guest (at pick-up or upon delivery) and / or with Delivery Driver ensuring order accuracy.
• Delivers amazing hospitality experience to guests anticipating, delivering, and exceeding guests' expectations resulting in satisfactory feedback.
• Responsibly and accurately handles money and inventory controls.
• Effectively open and securely closes the restaurant, establishes prep needed and assigns to staffs, and completion of all responsibilities for each shift.
• Supervises training of new Team Members, coaching and mentoring Team Members on culinary techniques and skills.

Job Requirements

• Previous experience is not required - we will train you!
• Have a current Food Handler's Card where applicable, or ability to obtain food handler's card.
• Must be able to operate kitchen equipment, including the coffee machine, iced tea machine, lemon slicer, point of sale (POS) system and any other applicable system(s).
• Knowledge of proper sanitation practices and safety procedures.
• Ability to multitask and organize multiple types of orders at the same time.
• Ability to follow all company policies, procedures, and standards.
• Excellent customer service skills and etiquette.
• Must be able to communicate effectively.

Why work for us?

Because it’s more than a job. We take PRIDE in creating a heart-filled, guest-led Pan-Asian dining experience, fueled by passion for our craft, respect for our people, and an unwavering commitment to excellence.

Our Heritage

Whether it's an Asian design, a new twist on a classic dish, or a pair of chopsticks, we embrace our Asian heritage whenever and wherever we can. The fresh ingredients and pure cooking methods that we use every day in our kitchens have been the same since our inception in 1993. Today, we have 210+ U.S. restaurants, including airport locations, as well as 100+ international locations in more than 22 countries across the globe.

Our Purpose

Our purpose is to Celebrate Life. Family. Food. We treat our team members like family, and bring our authentic selves to work every day. We love to learn and grow, to challenge and be challenged, and our ultimate goal is to do our best, no matter what we are doing. We live to serve others and strive to make our guests’ lives better through joyful hospitality!