Assistant General Manager

P.F. Chang's China Bistro, Inc.; Glen Mills (Delaware County); On-site; USD 60,000 - 82,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(K) retirement plan

Employee assistance program

Paid time off

Food provided – free meal per shift

Advancement opportunities – we promote

Job summary

Pagoda Asian Grill is seeking a full-time Assistant General Manager to assist the General Manager in leading a dedicated team and ensuring outstanding customer service. You will help manage daily operations, staffing, and performance, driving guest satisfaction and smooth restaurant flow.

The role prioritizes leadership, communication, and hands-on involvement in training and operations, with opportunities to grow within the brand and promote from within.

Qualifications

• Minimum leadership experience in restaurant operations.
• Excellent communication and interpersonal abilities.
• Bilingual in English and Spanish is a plus.

Responsibilities

• Team Leadership and Development: Assist the General Manager in leading, motivating, and mentoring a diverse team, fostering a positive work environment that promotes teamwork, accountability, and a strong work ethic.
• Training and Continuous Learning: Facilitate training programs for team members, emphasizing continuous learning and development to enhance skills and performance.
• Operational Excellence: Collaborate in scheduling and managing employee shifts effectively, ensuring optimal staffing levels and contributing to the smooth day-to-day restaurant operations.
• Quality and Compliance: Support daily operations, ensuring compliance with health and safety standards, maintaining high food quality, consistency, and cleanliness.
• Customer Service Focus: Participate in upholding a culture of outstanding customer service, ensuring memorable experiences for customers and addressing feedback promptly.
• Financial Management: Support the General Manager in managing the restaurant’s budget and financial performance, including sales targets and cost control.
• Community Engagement: Participate in local marketing efforts to increase restaurant visibility and community engagement.

Skills

Leadership

Communication

Interpersonal

Bilingual English/Spanish

Microsoft Office

Tools

Microsoft Office Suite

Job description

P.F. Chang's Pay Range (based on experience): - / year This position is non-exempt. The annual rate listed assumes 50 hours per week. P.F. Chang's Pay Range (based on experience): - / hour

Benefits We Offer:

• Comprehensive Benefits: Medical, dental, vision, 401(K), and paid time off.
• Competitive Pay & Performance Incentives: Quarterly bonuses based on performance.
• Professional Development: Paid management training program to enhance skills and advance career - we promote from within.
• Referral Program: Earn a $250 referral bonus for Team Member positions and $500 for restaurant management positions through our employee referral program (for locations other than home location).
• Exclusive Discounts: Access exclusive employee discounts.
• Holidays: Most locations closed on Thanksgiving and Christmas.
• Supportive Community: Financial assistance through the Lucky Cat Fund during hardships for qualifying team members.

Hiring immediately for a full-time Assistant General Manager:

Benefits We Offer:

• Health insurance, dental insurance, vision insurance, life insurance, 401(K) retirement plan, and employee assistance program
• Paid time off
• Competitive pay and bonus eligibility
• Paid management training program
• Opportunity to work with a growing brand with advancement opportunities and ongoing development – we promote from within
• Food provided – free meal per shift
• Employee referral program - Refer a friend for a $250 referral bonus for Team Member positions and $500 for restaurant management positions (for locations other than home location)
• Exclusive employee discounts
• Closed on Thanksgiving and Christmas at most locations
• Financial support from the employee-funded Lucky Cat Fund Assistance during times of hardship for qualifying Team Members

About Us:

Pagoda Asian Grill is a rapidly growing quick-service restaurant specializing in delicious and healthy Asian cuisine. Our mission is to provide our customers with a convenient dining experience that doesn't compromise on flavor or nutrition. We're dedicated to serving fresh, high-quality ingredients in a fast-paced and friendly environment. As we expand our operations, we're seeking a motivated and experienced Leaders and Crew Members to join our team and drive our continued success.

Job Summary:

Are you a dynamic leader with a passion for the hospitality industry? Join the Pagoda Asian Grill team as our Assistant General Manager and play a key role in supporting the overall success of our restaurant. We are seeking a highly motivated individual to assist the General Manager in leading a dedicated team and ensuring the delivery of exceptional customer service.

Job Responsibilities:

• Team Leadership and Development: Assist the General Manager in leading, motivating, and mentoring a diverse team, fostering a positive work environment that promotes teamwork, accountability, and a strong work ethic.
• Training and Continuous Learning: Facilitate training programs for team members, emphasizing continuous learning and development to enhance skills and performance.
• Operational Excellence: Collaborate in scheduling and managing employee shifts effectively, ensuring optimal staffing levels and contributing to the smooth day-to-day restaurant operations.
• Quality and Compliance: Support daily operations, ensuring compliance with health and safety standards, maintaining high food quality, consistency, and cleanliness.
• Customer Service Focus: Participate in upholding a culture of outstanding customer service, ensuring memorable experiences for customers and addressing feedback promptly.
• Financial Management: Support the General Manager in managing the restaurant’s budget and financial performance, including sales targets and cost control.
• Community Engagement: Participate in local marketing efforts to increase restaurant visibility and community engagement.

Job Requirements:

• Previous leadership experience in the restaurant industry, preferably in a quick-service or fast-casual setting.
• Strong leadership and team-building skills.
• Excellent communication and interpersonal abilities.
• Bilingual in English and Spanish is a plus.
• Basic financial acumen.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Knowledge of Asian cuisine and a passion for healthy dining options is a plus.
• ServSafe certification or equivalent food safety training is preferred.
• Flexibility to work evenings, weekends, and holidays as needed.

Why work for us?

Because it’s more than a job. We take PRIDE in creating a heart-filled, guest-led Pan-Asian dining experience, fueled by passion for our craft, respect for our people, and an unwavering commitment to excellence.

Our Heritage

Whether it's an Asian design, a new twist on a classic dish, or a pair of chopsticks, we embrace our Asian heritage whenever and wherever we can. The fresh ingredients and pure cooking methods that we use every day in our kitchens have been the same since our inception in 1993. Today, we have 210+ U.S. restaurants, including airport locations, as well as 100+ international locations in more than 22 countries across the globe.

Our Purpose

Our purpose is to Celebrate Life. Family. Food. We treat our team members like family, and bring our authentic selves to work every day. We love to learn and grow, to challenge and be challenged, and our ultimate goal is to do our best, no matter what we are doing. We live to serve others and strive to make our guests’ lives better through joyful hospitality!