Restaurant Shift Supervisor: Lead Team & Service

Ultipro; Murfreesboro (TN); On-site; USD 18,000 - 23,000; Full time

Job summary

The Shift Leader at Ultipro in Murfreesboro, TN supports the General Manager on duty and the Restaurant Management Team to align with the restaurant’s business plan. It ensures Crew Persons and Team Leaders perform their duties and meet expectations across the job description.

With a focus on quality, customer service, and profitability, this role requires strong planning, communication, and problem-solving skills to lead shift activities and drive continuous improvement.

Qualifications

• 2–3 years of restaurant management experience or equivalent education.
• High School Diploma or GED required.
• Strong planning, time management and prioritization skills.
• Proven team-building, problem solving and analytical abilities.
• Excellent communication with staff and customers; open-door mindset.
• Ability to troubleshoot cash handling and daily operational issues.

Responsibilities

• Assist General Manager or on-duty lead with management activities.
• Lead shift operations and ensure adherence to the business plan.
• Develop crew performance and ensure job responsibilities are met.
• Support sales and profit goals while controlling costs.
• Model company values and maintain effective communications.
• Attend trainings and participate in meetings as required.
• Perform other duties or projects as business needs change.

Skills

Team building

Planning & time management

Problem solving

Analytical thinking

Communication

Cash handling

Transportation

Education

High School Diploma / GED

Job description

The Shift Leader at Ultipro in Murfreesboro, TN supports the General Manager on duty and the Restaurant Management Team to align with the restaurant’s business plan. It ensures Crew Persons and Team Leaders perform their duties and meet expectations across the job description.

With a focus on quality, customer service, and profitability, this role requires strong planning, communication, and problem-solving skills to lead shift activities and drive continuous improvement.