Restaurant Shift Supervisor — Lead Service & Ops

tacobell; Cedar Rapids (IA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health, Dental, Vision plan options

401(k) retirement plan

Life, disability insurance options

Career advancement opportunities in mg

Employee discounts on meals

Job summary

TACO BELL in Cedar Rapids, IA is seeking a Restaurant Shift Manager to oversee the dining room and kitchen during your shift, lead a team of crew members, ensure food quality, sanitation, and guest satisfaction, and uphold company policies.

You will open/close the restaurant, manage cash, oversee safety, and schedule staff. The role requires supervisory experience, leadership, and strong organizational skills; offers career growth, benefits, and competitive pay.

Qualifications

• Proven experience in a supervisory or managerial role within the restaurant industry, with a strong understanding of restaurant operations.
• Excellent leadership and interpersonal skills, with the ability to motivate and inspire team members.
• Knowledge of food safety regulations and best practices in food handling.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
• Flexibility to work various shifts, including evenings, weekends, and holidays as required.

Responsibilities

• Supervise and coordinate the activities of restaurant crew members during your shift.
• Delegate tasks effectively and ensure team members understand their responsibilities.
• Provide coaching, training, and performance feedback to team members to foster a positive and productive work environment.
• Ensure outstanding customer service by greeting customers, resolving complaints, and ensuring all customer inquiries are handled promptly and professionally.
• Monitor service quality and address any issues or concerns raised by customers to maintain high levels of customer satisfaction.
• Oversee the opening and closing procedures of the restaurant, including cash handling and reconciliation.
• Ensure adherence to food safety and sanitation standards, including proper storage, handling, and preparation of food.
• Monitor inventory levels and order supplies as needed to meet operational demands.
• Create and maintain shift schedules to ensure adequate staffing levels to meet customer service and operational needs.
• Coordinate with the restaurant manager or assistant manager to address staffing gaps and schedule adjustments.
• Train new hires on restaurant policies, procedures, and job responsibilities.
• Conduct ongoing training sessions to develop team members' skills in customer service, food preparation, and safety protocols.
• Monitor sales performance and expenses during your shift to achieve financial targets and control costs.
• Implement strategies to maximize profitability and optimize operational efficiency.
• Communicate effectively with the restaurant management team, including managers, supervisors, and other shift managers, to ensure alignment on operational goals and priorities.
• Collaborate with kitchen staff, servers, and support personnel to coordinate operations and deliver seamless service to customers.

Skills

Leadership

Supervisory experience

Interpersonal skills

Food safety

Time management

Communication

Flexibility

Education

High school diploma or equivalent

Hospitality management related degree (preferred)

Job description

TACO BELL in Cedar Rapids, IA is seeking a Restaurant Shift Manager to oversee the dining room and kitchen during your shift, lead a team of crew members, ensure food quality, sanitation, and guest satisfaction, and uphold company policies.

You will open/close the restaurant, manage cash, oversee safety, and schedule staff. The role requires supervisory experience, leadership, and strong organizational skills; offers career growth, benefits, and competitive pay.