Restaurant Shift Supervisor

SSP America; City of Rochester (NY); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Dental

Vision

Prescription benefits

Medical benefits

Job summary

SSP America is seeking a Restaurant Shift Supervisor to join our team. This role supports the management team to ensure service standards are consistently achieved while prioritizing guest satisfaction.

You will coach staff, maintain brand standards, and oversee daily operations including cash handling in a fast-paced environment. Candidates should have at least one year in food & beverage, high school diploma or equivalent, and be able to pass a TSA background check.

Qualifications

• Excellent written and verbal communication.
• Ability to pass a 10-Year TSA Background Check.
• Minimum of 1 year of experience in the food & beverage industry.

Responsibilities

• Support the Management Team in ensuring service standards are met.
• Maintain brand operational standards and complete checklists and cleaning schedules daily.
• Coach team members through induction and orientation to maintain brand standards.
• Communicate job duties, priorities, and expectations to team.
• Provide support and direction to help the team achieve business goals.
• Oversee cash duties and ensure accurate transactions.

Skills

Communication

Background check

Customer service

Education

High School Diploma or equivalent

Job description

Job Description

• $23 / hour
• Full TimeAvailability
• Dental, Vision, Prescription, Medical Benefits

SSP America operates several restaurants throughout the Boston Logan International Airport.

Responsibilities as a Restaurant Shift Supervisor includes:

• Supporting the Management Team in ensuring that standards of service are consistently achieved by the team and team members.
• Understand that our guest is our #1 priority.
• Maintain brand operational standards and ensure that restaurant checklists and cleaning schedules are completed on a daily basis.
• Coach team members through the induction process by acting as training buddy to ensure a comprehensive orientation and maintenance of brand standards.
• Communicate and clarify major job duties, priorities, and expectations to team members
• Provide support, direction, and encouragement in helping the team succeed in delivering business goals.
• observations, discussions, etc., and document both good and unacceptable performance accordingly.
• Assist team members in developing the skills and abilities necessary for improved performance.
• Ensure that products are of the highest quality.
• Responsibility for overseeing cash duties.

Qualifications and Experience

• Ability to pass a 10-Year TSA Background Check
• At least 18 years old
• High School Diploma or equivalent
• Minimum of 1 year of experience in the food & beverage industry
• Full Service and/or Quick Service restaurant experience, preferred
• Proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports.
• Excellent written and verbal communication

Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.