Restaurant Shift Leader: Lead, Train & Service Excellence

Dairy Queen - Schulenburg; Schulenburg (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Dairy Queen - Schulenburg in Schulenburg, TX is seeking a Shift Leader to guide hourly staff across various restaurant functions during shifts. You will perform all crew duties when needed and ensure operations run smoothly from service to back-line tasks.

You will train and evaluate crew members, delegate tasks, monitor cash handling, and uphold high standards of guest service, product quality, and cleanliness. Flexibility to work different shifts is essential.

Qualifications

• Minimum 18 years old and a high school diploma.
• At least 1 year of management experience in a restaurant.
• Commitment to exceptional customer service.
• Strong teambuilding and interpersonal skills.
• Proficient math skills and basic computer literacy.
• Professionalism and effective communication under pressure.
• Ability to work flexible hours to cover business needs.

Responsibilities

• Assist in managing specific restaurant areas during scheduled shifts.
• Ensure proper staffing and task delegation per schedule.
• Conduct orientation, training and evaluation of crew members.
• Support at point of sale and promotions execution.
• Maintain guest service quality, value and cleanliness standards.
• Address minor customer complaints and escalate serious issues.
• Perform duties of other non-management positions as needed.
• Maintain timely and accurate cash accountability reports.

Skills

Customer service

Leadership

Communication

Conflict resolution

Teamwork

Mathematics

Windows-based computer literacy

Flexibility

Education

High school diploma

Tools

Windows-based computer literacy

Job description

Dairy Queen - Schulenburg in Schulenburg, TX is seeking a Shift Leader to guide hourly staff across various restaurant functions during shifts. You will perform all crew duties when needed and ensure operations run smoothly from service to back-line tasks.

You will train and evaluate crew members, delegate tasks, monitor cash handling, and uphold high standards of guest service, product quality, and cleanliness. Flexibility to work different shifts is essential.