Restaurant Shift Leader: Service & Team Growth

Ultipro; Pigeon Forge (TN); On-site; USD 38,000 - 52,000; Full time

Job summary

Ultipro in Pigeon Forge, TN is seeking a Shift Leader to assist the General Manager on duty with restaurant management and to supervise crew and team leaders.

You will work with the Restaurant Management Team to ensure operations support the business plan, deliver quality service, train staff, control costs, and drive sales while upholding company policies and standards. This fast-paced role requires excellent planning, problem solving, communication, and reliable transportation.

Qualifications

• 2–3 years of restaurant management experience.
• HS Diploma or GED required.
• Strong planning and time management skills.
• Ability to lead a team and train staff.
• Investigative and problem-solving skills.
• Reliable transportation and valid drivere2a0s license.

Responsibilities

• Provide a quality product and customer service experience.
• Improve skills and performance of crew.
• Assist management to maximize sales and control costs.
• Comply with company policies and procedures.
• Model company values.
• Communicate effectively with internal and external contacts.
• Attend training and participate in meetings.
• Perform other duties as assigned.

Skills

Team leadership

Time management

Customer service

Problem solving

Communication

Education

High School Diploma or GED

Tools

Cash handling procedures

Job description

Ultipro in Pigeon Forge, TN is seeking a Shift Leader to assist the General Manager on duty with restaurant management and to supervise crew and team leaders.

You will work with the Restaurant Management Team to ensure operations support the business plan, deliver quality service, train staff, control costs, and drive sales while upholding company policies and standards. This fast-paced role requires excellent planning, problem solving, communication, and reliable transportation.