Restaurant Shift Leader — Quality & Service

Papa John's USA, Inc.; Boston (KY); On-site; USD 16,531 - 20,664; Full time

Job summary

Papa John's USA, Inc. in the United States is seeking a Shift Leader to supervise shifts and work areas, ensuring high quality products and exceptional customer service while contributing to restaurant profitability.

The role includes managing operations, executing company policies, ensuring compliance with laws, maintaining food safety, and upholding ethical business practices on every shift. You will collaborate with team members to meet goals and deliver consistent results.

Qualifications

• High school diploma or GED (preferred).
• Serv‑Safe or local/state food service certification (preferred).
• Previous restaurant shift lead experience (preferred).
• Successful and stable employment history.
• Minimum age 18 years.
• Availability to work long hours (32+ hours typically), nights, weekends, emergencies.
• Ability to perform duties of all restaurant positions.
• Functional skills: planning & prioritization, effective communication, process improvement.

Responsibilities

• Adhere to station guidelines, including dough management, accuracy, and portioning.
• Perform assigned station duties, including product preparation and maintaining product holding times.
• Contribute to achieving company product goals.
• Commit to meeting customer needs, minimizing complaints and responding promptly.
• Follow all policies and procedures in the TM handbook (image, attendance, safety, security).
• Exemplify core values, maintain a positive attitude, and collaborate with team members.
• Ensure adequate shift coverage and provide immediate feedback and corrective action.
• Maintain product quality, customer service, and performance standards (MCE readiness, food/labor costs, cleanliness).
• Contribute to profit goals by using the FOCUS system and keeping within company guidelines.
• Execute cash management duties.
• Assist in inventory management using company systems to minimize loss.

Skills

Shift leadership

Team supervision

Planning & prioritization

Effective communication

Process improvement

Customer service

Education

High school diploma or GED

Serv-Safe or local/state food service certification

Job description

Papa John's USA, Inc. in the United States is seeking a Shift Leader to supervise shifts and work areas, ensuring high quality products and exceptional customer service while contributing to restaurant profitability.

The role includes managing operations, executing company policies, ensuring compliance with laws, maintaining food safety, and upholding ethical business practices on every shift. You will collaborate with team members to meet goals and deliver consistent results.