Shift Leader - Pizza Team: Lead Quality & Service

Papa John's USA, Inc.; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

Papa John's USA, Inc. is seeking a Shift Leader to supervise shifts and work areas, ensuring high quality products and customer service while supporting restaurant profitability.

You will help execute company policies, procedures, programs and systems and ensure compliance with laws and ethical practices. The role emphasizes managing operations, maintaining product quality, controlling costs, and leading a team through busy periods.

Qualifications

• High School diploma or GED required.
• Serv-Safe/Local or State Food Service Certification preferred.
• Previous restaurant shift lead experience preferred.
• Must be 18 years of age or older.
• Must be able to work 32+ hours, including nights and weekends.
• Ability to perform duties of all restaurant positions.

Responsibilities

• Adheres to guidelines and expectations for each station, including dough management, accuracy, and proper portioning.
• Performs assigned station duties, prepares quality products, and follows procedures and holding times.
• Contributes to achieving product goals and customer satisfaction.
• Follows policies in the TM handbook including safety and security.
• Maintains shift coverage and provides immediate feedback to issues.
• Manages inventory levels and supports cost control measures.

Skills

Planning & Prioritization

Communicates Effectively

Process Improvement

Education

High School diploma or GED

Serv-Safe/Local or State Food Service Certification

Previous restaurant shift lead experience

Stable employment history

Age 18+

Ability to work long hours including nights & weekends

Job description

Papa John's USA, Inc. is seeking a Shift Leader to supervise shifts and work areas, ensuring high quality products and customer service while supporting restaurant profitability.

You will help execute company policies, procedures, programs and systems and ensure compliance with laws and ethical practices. The role emphasizes managing operations, maintaining product quality, controlling costs, and leading a team through busy periods.