Restaurant Shift Leader: Ops, Culture & Growth

Topwings Inc; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Bonus based on performance

Paid time off

Training & development

Job summary

TopWings Inc. is seeking a Shift Leader/Assistant General Manager to drive restaurant operations, guest experience, and staff development. You will provide strategic direction to the team and embody the company culture in daily activities.

The role requires mentoring staff, ensuring financial accountability, and leveraging area support to implement improvements. You will train teams, manage a business plan, and analyze performance to grow store results.

Qualifications

• Must have reliable transportation.
• Must have a valid Food Manager certificate.
• At least 18 months of managerial experience, preferably in fast food or casual dining.
• Knowledge of QSR/Fast Casual industry and business acumen to run a complete unit.
• Knowledge of analyzing profit and loss statements and the overall financial performance of the store.
• Knowledge of local and state health requirements/inspections.

Responsibilities

• Mentor all positions within the operational area to ensure engagement and success.
• Maintain culture by supporting, reinforcing, and aligning decisions with Wingstop's culture.
• Train and develop employees; manage career expectations for the management team.
• Coordinate with support personnel to identify and mitigate needs or gaps in current practices.
• Develop, implement, and manage a restaurant business plan with the team.
• Maintain full responsibility for financial performance impacting area restaurant operations.
• Analyze trends and financial data to improve operational and financial results.

Skills

Leadership

Team development

Financial analysis

P&L understanding

Food safety knowledge

Labor law knowledge

Job description

TopWings Inc. is seeking a Shift Leader/Assistant General Manager to drive restaurant operations, guest experience, and staff development. You will provide strategic direction to the team and embody the company culture in daily activities.

The role requires mentoring staff, ensuring financial accountability, and leveraging area support to implement improvements. You will train teams, manage a business plan, and analyze performance to grow store results.