Restaurant Shift Leader: Inspire, Coach & Optimize

Wingstop; Ruston (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Wingstop is seeking a Shift Leader to support the General Manager in daily restaurant operations and to oversee activities in the GM’s absence. This role emphasizes upholding Wingstop culture, teamwork, and a strong work ethic to drive the brand’s success.

The candidate should demonstrate customer service excellence, leadership, and a proactive approach to improving profitability and performance while ensuring high standards of operation.

Qualifications

• Guest service mentality; has a genuine desire to serve the customer.
• Strong verbal communication and listening skills.
• Maintains a calm, tactful demeanor when dealing with difficult situations.
• Manages multiple projects and timelines with a sense of urgency and follow through.
• Well organized and detail oriented.
• Experience must include business planning, with direct responsibility for operational and financial results.
• Ability to teach others to understand the financial impact of operational decisions, and help to establish and implement performance measurements and procedures to reach goals.
• Consultative and coaching approach; tolerant of others’ viewpoints.
• Strong problem-solving skills; leadership mindset; capable of handling conflict tactfully.
• Ability to remain composed under pressure and adapt methods to policy guidance.
• Ongoing learner with curiosity and self-improvement.

Responsibilities

• Support the General Manager in day-to-day operations.
• Direct daily operations in the General Manager’s absence.
• Convey Wingstop culture to crew members and foster teamwork.
• Be a creative team player who is passionate about hard work and fun, dedicated to Wingstop’s success.
• Promote processes and standards to improve profitability and performance.

Skills

Guest service mentality

Verbal communication

Multi-tasking

Leadership capability

Problem solving

Adaptability

Financial impact awareness

Job description

Wingstop is seeking a Shift Leader to support the General Manager in daily restaurant operations and to oversee activities in the GM’s absence. This role emphasizes upholding Wingstop culture, teamwork, and a strong work ethic to drive the brand’s success.

The candidate should demonstrate customer service excellence, leadership, and a proactive approach to improving profitability and performance while ensuring high standards of operation.