Shift Lead

Topwings Inc; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Bonus based on performance

Paid time off

Training & development

Job summary

TopWings Inc. is seeking a Shift Leader/Assistant General Manager to drive restaurant operations, guest experience, and staff development. You will provide strategic direction to the team and embody the company culture in daily activities.

The role requires mentoring staff, ensuring financial accountability, and leveraging area support to implement improvements. You will train teams, manage a business plan, and analyze performance to grow store results.

Qualifications

• Must have reliable transportation.
• Must have a valid Food Manager certificate.
• At least 18 months of managerial experience, preferably in fast food or casual dining.
• Knowledge of QSR/Fast Casual industry and business acumen to run a complete unit.
• Knowledge of analyzing profit and loss statements and the overall financial performance of the store.
• Knowledge of local and state health requirements/inspections.

Responsibilities

• Mentor all positions within the operational area to ensure engagement and success.
• Maintain culture by supporting, reinforcing, and aligning decisions with Wingstop's culture.
• Train and develop employees; manage career expectations for the management team.
• Coordinate with support personnel to identify and mitigate needs or gaps in current practices.
• Develop, implement, and manage a restaurant business plan with the team.
• Maintain full responsibility for financial performance impacting area restaurant operations.
• Analyze trends and financial data to improve operational and financial results.

Skills

Leadership

Team development

Financial analysis

P&L understanding

Food safety knowledge

Labor law knowledge

Job description

Benefits:

• Bonus based on performance
• Paid time off
• Training & development

TopWings is looking for a Shift Leader who is humble, hungry, and smart enough to manage our restaurants. The Assistant General Manager & Shift leader is passionate about restaurant operations, guest experience, and team development. The candidate should provide strategic direction for the remaining team and crew members. The candidate must convey the company culture to their staff and be a creative team player who likes to work hard, have fun, and show sincere dedication to multiple concepts.

Principal Duties and Responsibilities:

Leadership: Mentors all positions within their operational area to ensure a high level of engagement and success. Maintains availability for the development of all operational personnel.

Maintain Culture: Support, reinforce, and align decisions with Wingstop's culture.

Training and Development: Trains and develops employees; manages career expectations for the management team; clearly conveys standards

Leverage Support: Utilize FBO, Operations (QSC), and area support personnel to identify and mitigate any needs or gaps in current business practices. Lead support personnel in the planning, development, and implementation of operational improvement practices.

Develops and Manages Business Planning Processes: Works with team to develop, implement, and manage a business plan for Restaurants; analyzes external and internal environments to detect where improvements may be made and how those changes should be implemented.

Financial Accountability: Maintains full responsibility for financial performance directly impacting area restaurant operations.

Financial Analysis: Analyzes business trends and financial data to assess and improve area performance, both operationally and financially.

Qualifications:

Must have reliable transportation

Must have a valid Food Manager certificate

At least 18 months of managerial position with a proven record of success is required, preferably in the fast food or casual dining industry. Employment history will be verified.

Knowledge of the QSR/Fast Casual industry as well as the necessary business acumen to run a complete business unit

Knowledge and skills in analyzing profit and loss statements and the overall financial performance of the store

Knowledge of Labor Laws, Food Safety, Local, and State Health requirements/inspections/audits