Night Shift Manager: Open/Close Excellence

Wendy's Company; Toledo (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Wendy's Company in Toledo, OH is seeking a Shift Manager to lead daily restaurant operations, open/close duties, and uphold guest satisfaction. This role oversees food safety, service quality, and crew training, ensuring a safe, efficient environment for customers and staff.

The ideal candidate has 6+ months in restaurant or customer service roles, is able to multi-task, and can manage cash procedures and shift supervision with professionalism and discretion.

Qualifications

• High school diploma or GED required or equivalent preferred.
• 6+ months restaurant/retail/customer service experience preferred.
• ServSafe certification by end of training.
• Open/Close shift manager certification.
• Ability to multi-task and maintain composure in a fast-paced environment.
• Willingness to travel to other locations as needed.

Responsibilities

• Train, monitor, and reinforce food safety procedures for crew members.
• Act as Cash Manager as needed, including opening cash registers and verifying cash at close.
• Perform walk-thru to ensure restaurant is ready to open/close and rush scenarios.
• Lead team huddles and manager meetings to train and communicate with crew and Team Trainers.
• Supervise crew and Team Trainers to maximize retention.
• Coordinate execution of daily operations and ensure adherence to company policies to delight customers.
• Ensure quality, production and service standards and a safe, professional environment for customers and staff.
• Onboard new hires in Workday and manage staffing coverage to meet service levels.
• Address VOC issues and ensure timely resolution.

Skills

Multi-tasking

Team leadership

Customer service

Food safety

Cash handling

Communication

Training

Education

High School Diploma or GED

Job description

Wendy's Company in Toledo, OH is seeking a Shift Manager to lead daily restaurant operations, open/close duties, and uphold guest satisfaction. This role oversees food safety, service quality, and crew training, ensuring a safe, efficient environment for customers and staff.

The ideal candidate has 6+ months in restaurant or customer service roles, is able to multi-task, and can manage cash procedures and shift supervision with professionalism and discretion.