Restaurant Shift Leader - Open/Close, Service Excellence

Wendy; Norwich (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Wendy’s Norwich, CT is seeking a Shift Manager to lead daily restaurant operations, manage opening/closing duties, and support the management team in delivering top-notch customer service. The role emphasizes training crew, supervising tasks, and ensuring food safety and adherence to policy.

You will help schedule coverage, resolve customer concerns, and maintain a safe, cordial work environment. Ideal candidates will have at least a high school diploma, 6 months of experience in service, and

Qualifications

• High school diploma or equivalent preferred.
• Ability to multi-task in a fast-paced environment while maintaining composure.
• Strong service orientation and communication with crew and customers.

Responsibilities

• Train and supervise crew and Trainers to ensure Delight Every Customer.
• Oversee opening/closing procedures and cash handling as needed.
• Ensure food safety procedures are followed by crew members.

Skills

Multi-tasking

Team communication

Customer service focus

Professionalism

Education

High School Diploma or GED

Job description

Wendy’s Norwich, CT is seeking a Shift Manager to lead daily restaurant operations, manage opening/closing duties, and support the management team in delivering top-notch customer service. The role emphasizes training crew, supervising tasks, and ensuring food safety and adherence to policy.

You will help schedule coverage, resolve customer concerns, and maintain a safe, cordial work environment. Ideal candidates will have at least a high school diploma, 6 months of experience in service, and