Restaurant Ops Lead: Open/Close & Team Coach

Wendy's Company; Portage (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

Wendy's Company in Portage, MI is seeking a Shift Manager to oversee daily operations, supervise crew and trainers, and ensure safety and service standards. You will participate in opening/closing duties, manage cash at shift changes, and support the management team in delivering a fast, friendly guest experience.

Ideal candidates have 6+ months in food service or customer care, are at least 18, and can obtain ServSafe certification by end of training.

Qualifications

• High School Diploma, GED or equivalent preferred.
• Must be at least 18 years old and able to obtain ServSafe certification by end of training.
• 6+ months of restaurant, retail, or customer service experience preferred.
• Open/Close Shift Manager certification or ability to obtain.

Responsibilities

• Train, monitor, and reinforce food safety procedures for crew members.
• Act as Cash Manager at open/close and verify cash at close.
• Supervise crew and Team Trainers to maximize retention.
• Ensure quality, production and service standards meet policy and safety.
• Coordinate scheduling to maintain coverage for busy periods, including rushes.

Skills

Leadership

Multi-tasking

Customer service

Communication

Education

ServSafe Certification

Job description

Wendy's Company in Portage, MI is seeking a Shift Manager to oversee daily operations, supervise crew and trainers, and ensure safety and service standards. You will participate in opening/closing duties, manage cash at shift changes, and support the management team in delivering a fast, friendly guest experience.

Ideal candidates have 6+ months in food service or customer care, are at least 18, and can obtain ServSafe certification by end of training.