Restaurant Shift Leader: Lead Quality & Service

Papa John's International; Blue Springs (MO); On-site; USD 17,000 - 22,000; Full time

Job summary

Papa John’s Shift Leader will supervise shifts and work areas to ensure high quality products and customer service, driving restaurant profitability and adherence to all company policies and applicable laws.

The role involves managing operations, ensuring safe food handling, and maintaining efficiency while leading a team and upholding the company’s values. Flexible hours including nights and weekends are expected.

Qualifications

• Must have high school diploma or GED or equivalent.
• Serv-Safe or local/state food service certification preferred.
• Previous restaurant shift lead experience preferred.
• Successful and stable employment history.
• Must be 18 years or older.
• Must be able to work long hours (32+ hours) including nights, weekends, and emergencies.
• Ability to perform duties of all restaurant positions.

Responsibilities

• Adheres to station guidelines including dough management, accuracy, and proper portioning.
• Contributes to achieving product goals and meets customer needs while following policies.
• Exemplifies core values and maintains a positive, adaptable attitude.
• Ensures adequate shift coverage and maintains quality, service, and costs within guidelines.
• Uses cash management and inventory tools to minimize loss.

Skills

Planning & Prioritization

Communicates Effectively

Process Improvement

Education

High School diploma or GED

Serv-Safe/Local or State Food Service Certification

Job description

Papa John’s Shift Leader will supervise shifts and work areas to ensure high quality products and customer service, driving restaurant profitability and adherence to all company policies and applicable laws.

The role involves managing operations, ensuring safe food handling, and maintaining efficiency while leading a team and upholding the company’s values. Flexible hours including nights and weekends are expected.