Flavor-Driven Restaurant Shift Leader

Wingstop; Town of West Seneca (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

Wingstop is seeking a Shift Leader to support the General Manager in day-to-day operations and to direct restaurant activities in the GM's absence. You will embody the Wingstop culture, lead by example, and collaborate with crew to deliver fast, friendly service.

Responsibilities include coordinating tasks, monitoring performance, ensuring guest satisfaction, and driving profitability through smart planning and adherence to standards.

Qualifications

• Guest service mentality; has a genuine desire to serve the customer.
• Strong verbal communication and listening skills.
• Maintains a calm, tactful demeanor when dealing with difficult situations.
• Manages multiple projects and timelines with a sense of urgency and follow through.
• Well organized and detail oriented.
• Experience must include business planning, with direct responsibility for operational and financial results. Must have demonstrated expertise in identifying areas for improvement and establish and implement procedures and performance standards to increase profitability.
• Ability to teach others to understand the financial impact of operational decisions, and help to establish and implement performance measurements and procedures to reach goals.
• Consultative and coaching approach; tolerant of others' viewpoints. Ability to use persuasion and negotiation and other communication principles to influence results.
• Strong problem-solving skills; desire to accept a leadership role, and remain tactful while approaching conflict management.
• Regular and predictable attendance
• Must be 18 years or older

Responsibilities

Skills

Guest service mentality

Strong verbal communication

Calm under pressure

Project & timeline management

Well organized

Business planning experience

Teach financial impact awareness

Consultative & coaching approach

Problem solving & leadership

Attendance & reliability

Age 18+ or older

Job description

Wingstop is seeking a Shift Leader to support the General Manager in day-to-day operations and to direct restaurant activities in the GM's absence. You will embody the Wingstop culture, lead by example, and collaborate with crew to deliver fast, friendly service.

Responsibilities include coordinating tasks, monitoring performance, ensuring guest satisfaction, and driving profitability through smart planning and adherence to standards.